Not as much is covered anymore. One prescription for Apoquel got a deductible of $l25.00 First time I saw that. ???? Next time the resulting refund was normal, or much the same as previous claims. Why don't you cover impacted anal glands? The dog and I stay up nights with the problem until we can get to the vet for relief.

Did not get clear answers to my questions regarding recent reimbursement coverage

Over the years AKC Pet Insurance has in our perception downgraded the insurance, paying less, and limiting amounts more. For the day to day things I'm not so impressed. We've had coverage for 9 years.

Lifetime benefit limits per disease(or "incident") are too low

Did not pay for a new procedure after being told they would at signup

I have used them for years for multiple pets. They used to be great. Paid promptly. Covered issues without delay. Now I wait long and coverage not as good. I’ll be considering another insiresnce company for my future pets.

Great insurance they always answer my questions and they are very polite and professional thank you akc!!

Every time I have to submit a claim, I have to print, fill out, and then scan/photo and submit a form that has 99% of the duplicate information on it. I understand having to submit a photo of the invoice, but why do I have to fill out that paper form every time? The invoice has all of the new info on it, and everything else should be in your records. It also makes no sense that you don't have an online claim submission form that I can just attach a photo of the invoice to. It would be less work for you and for me.

Zero rating. Puppy went in for spay which should be covered, no 14 day waiting period explained at all. Illness found, because less than 14 days , illness will not be covered. Insurance had bee dropped and have recommended to others not to purchase

Premium went up about 25% without notice. The "added benefits" were not worth that mandatory hike. I am not sure this insurance is a good value. I have been on it for 15 months and my dog has had two surgeries, and I am breaking even at best. I hope in the future my dog doesn't average two surgeries a year, which means there is no way I break even with this insurance.