Right about now I’m on the verge of canceling- i spoke With a very nice Dr about antibiotics for my dogs eye - the Dr acknowledged that and said ok - next thing you know i get A message from the help desk saying the pharmacy might not approve this - without a prescription- so we are giving you credilio which is a FLEA MEDICATION ?? Like what ?? I’m going to give them a chance to explain this but I’m pretty sure this is a scam site sorry to say i so Wanted it to be real

If I could give you a 0 star I would. I signed up for less than 5 min and realized that you could not help my dog or provide the care he needed. I signed up for a year and cancelled immediately and your company refused to issue a refund. That's so unethical. I will be taking this up with my bank. The least you could have done is charge me for a month but instead you ripped me off $130.

I have added to my cart a large seresto collar and it came out to when done checking out a small seresto collar was added instead I don’t know how and the worst part is they couldn’t contact pharmacy to tell them I wanted a large collar and or a refund none of those could of been done . I’m disappointed.

They told us we could transfer the meds and now they aren't responding to us. We can only order through them for a ton of money.

I'm glad this option exists for my 90lb arthritic senior dog, because I cannot lift her into the car, and pet steps/ramp are too scary for her. The vet was no-nonsense, & 10 minutes later I had a script for pain reliever.

In concept this service is great. However, lots of issues with getting the help needed. I signed up on Sat afternoon when I noticed my dog had blood in his urine. He’s had this before with frequent UTIs. We just needed an antibiotic without going to the emergency vet on the weekend. I signed up but the earliest appt was at 8 pm at night. Ugh. We had the appt and the vet was great! Antibiotic ordered. She suggested transferring to local pharmacy to get treatment started right away. I got treatment plan and transferred med to local pharmacy with a $5 transfer fee. This morning, I called pharmacy to confirm and no prescription. Treatment plan isn’t listed in my account though the $5 fee is there. You can’t reach a customer support person on the weekend so I can’t get the med!!! Now I am back to square one and have spent a considerable amount of time trying to sort this out. Very disappointing!

The subscription is inexpensive and even with the medication cost, it is still cheaper than going to the vet. My biggest complaint is their customer service / refund policy. During the vet consultation, I asked if this is something that my cat needed to be treated immediately for and the vet said no, just make sure to pay for expedited shipping and I’d have the medication in a day or two. So, I paid an additional $15 for express shipping with it showing I’d have delivery by EOD on Tuesday (I placed the order Sunday morning). Upon tracking the shipment, UPS has it marked delayed and it’s in several states away from where I live. I reached out to Dutch’s customer service to see if the $15 shipping could be refunded, because it was not delivered as expected and most likely won’t be delivered until Thursday (if then). Their customer service responded they would not be refunding, the express window is 1-3 days and it is in transit. Again, UPS clearly shows that it is delayed in a different state, not “In Transit” - meaning it is not actively on its way to me. I don’t hold Dutch responsible for whatever is happening with UPS, but my expectation was for delivery of a medication today and now I don’t even have a delivery date. My cat is in a lot of discomfort and needs medication and I will have to take her to her regular vet to ensure she receives timely treatment. Overall, I canceled the subscription and will just pay for in person visits moving forward. I know that my vet cares about my pet’s wellbeing and that is worth more than a cheap subscription.

Paid for an annual membership, and met with a vet via Zoom. Vet advised he would prescribe 2 medications for my very sick cat. He also stated that my cat could potentially be fine in one to two weeks, and that if not, I’d have to take him to an emergency vet.

Buyer beware. Signed up for a 2 year plan because the site simultaneously advertised 34% off all plan types, and 40% off (up to $40) first medication order. The membership explicitly said "pay $5.36/mo for 24 months, billed at $128.70 today".

One of the worst experiences ever. Signed up and did the vet no problem. Ordered the meds and they said it should ship in 1-2 business days. 4 business days later and it has yet to ship. Customer service is useless and aren't helpful. They never respond. Booked a phone call and they never even called me back. Def don't recommend. Literally one of the worst experiences and I'm still waiting on my meds that have yet to ship. Don't even know what I'm paying for at this point.