I had a disappointing experience with this pet insurance company and expected better support for my pet’s needs. I wouldn’t recommend this company.

I'm paying them every month USD 89, and one time I went to see a doctor since my dog was vomiting and had severe diarrhea, and almost a month after, I'm still fighting with them to get my submitted claim back. They always ask for more and more documents. I have submitted everything I have, and still no process, so frustrating to chase after you. Lost a bunch of money and wasted time, and nerves. It's just not worth it! Canceling my policy right now!

I was muscled into Fetch by the Charleston Animal Society.No waiting period was the kicker, and I wanted my new best friend to be covered. Now I just want my money back.I submitted 1 claim to Fetch. Not only was the whole thing denied despite marketing that they cover all these preventative/wellness visits etc. Further, Fetch did not even apply the 310.36 to my deductible. Liars and scammers. DO Not get suckered in no matter who tells you what.

Wow! On top of already exorbitant rates, I just got notice they will be raising my pets' policies by OVER DOUBLE! I have had them for years (since PetPlan), with just a few minor claims which didn't pay out much. This is absolutely ridiculous - paying more for my cats' insurance than my husband's and mine combined. Sad to think I've kept them so long. Guess I will go the route of many others and just set up a savings account for my fur-babies - wish I had done that 5 years ago. Would definitely NOT recommend.

Nothing they did was illegal. Just heartless. This is a company that only cares about making money. I was with them for 17 years. They have changed ownership and names a few times. The coverage went down and the rates kept going up.

After I contacted Fetch and cancelled my pet’s coverage, they continued taking money from my credit card for 3 months. They are refusing to reimburse me.

I cancelled my policy in January 2025 through email. Fetch acknowledged my request then continued to take the money from my account for 3 months. They refuse to give my money back and are ignoring my communications.

A perfectly healthy dog that was adopted without any known medical records does not have a pre-existing condition. Why is it so hard to find an insurance company that isn't run by scumbags.

I just tried to cancel my ageing elderly cats policy, as the access for the yearly policy is more than end of life procedures would be. Rang first thing in the morning. That’s the only way you can do things over the phone and then was greeted with a hard pressure hostility attitude from the customer service representative.

Fetch a s not the insurance company you want for your pet. I totally agree with those who wrote that Fetch will find a pre-existing condition no matter what.