Waste of money & waste of time. We've been customers for almost a year. Every claim we submitted, they found some excuse or reason as to why it wasn't covered. They push every veterinary medical expense to be uncovered. What's the point in pet insurance if you're not going to cover anything, especially in a business where they over-charge at a criminal rate on people who are just trying to help their pets live healthy. It's insane. Complete scam, just trying to take your money. Canceled our membership for our 6 pets today. Lost complete faith in this company.

This has been horrible and I am about ready to cancel my policy. I put in a claim stating that there is no vet between the time I adopted Blitz and the emergency clinic. My claim has been put on hold several times stating that I need to provide all medical information between those times. There is no information. I cannot provide something that does not exist. It is obvious that Fetch does not want to pay claims after I have paid the premiums. Horrible, horrible service.

Every year, Fetch will raise your premium, increase your deductible and reduce the reimbursement rate. STAY AWAY!!!!

My wellness claims for a healthy dog's yearly wellness visit got denied. I paid this company for months for wellness and wasn't able to use any of the benefit because they denied claims multiple times for reasons the company would call "mistakes" when I called. It was clear they were just coming up with any reason to deny me and a total pain to deal with the claims. I dropped the coverage. It's not worth hours of my time to get a tiny bit of coverage for a simple yearly checkup.

I have a Healthy 5 year old Mini Schnauzer I put and fetch insurance last year las month my dog ate somethin that made him very sick took he would not eat and through up a green substance I took him to the emergency vet A bill of 1300 I put the claim and was denied because the dog did not see the vet for a year . this was not explained a healthy dog . The took 15 day to denied . Don't get it they never answer phone for your question .

This company has the worst customer service. I have been running in circles trying to get more information on why my pet’s claim was declined. Each email and phone call they give me the same general answer of “it was a pre-existing condition” but when I ask how this is determined and show proof that it was not a pre-existing condition they cannot give me any information. They will deem everything pre-existing so they do not reimburse anything. Customer service is all run by bots so it is extremely difficult to talk to a real person.

Absolutely horrific dealing with fetch pet insurance. We have had insurance for our one dog for three years never had a claim. We recently got a puppy and decided to put her on the same insurance. Well she got cherry eye and we took her for surgery. Fetch denied us stating it isn’t covered. Then they sent us a link stating what isn’t covered. Basically everything that your pet needs is not covered. Needless to say we will be cancelling for our babies.

Do not trust this company. I don’t think those who got $20,000, $15,000, etc. reimbursements do not exist.

The insurance repeatedly holds up processing claims, does not indicate specifically what needs to be provided, drags their feet.

Yes they do cover what they say in your policy but beware! God forbid you make a claim. We had both our dogs covered by these crooks for years until we had to make a claim and then the policy monthly payment jumped by over 50% for the one dog and was ridiculous for the other dog after a claim the monthly jumped to over $250 but only after the claim. Of course they tell you it's because of a whole lot of factors but it sure seems like a really high coincidence that both times we finally made a claim the rates jumped up to the point where after another year that claim they would have their money paid back. Every year the claim would go up, but after a claim it was crazy. Our one dog started at $43 per month, then the next year went to $56, then to $74, then to $105, all with zero claims. Once we had a claim the next policy was going to be $163!!! Stay away!!!! The same thing happened with both dogs after a claim. Kept raising the premium every year and did absolutely nothing. Once they had to cover something it jumped like crazy.