Thieving trash losers.

Save yourself the trouble and don't sign up for this. This was pushed on us at the SPCA. They convinced us it would be a good idea for a new pet. Our premium is around $24 but we were charged $39 and I'm not sure why. The website offers no information on the details of the payment. It also offers no information about how to cancel your coverage. The "AI" help might as well be help files because you can't ask a question, you just follow canned prompts which do not cover everything. They state that our yearly expense is around $214. Not sure what kind of math they are doing, but $24 x 12 is $288. Add the fact that the deductible is $400 and it only pays 80% after that, and the chances that this will save us money are slim at best. I don't know that all pet insurance is a waste of money but this one certainly is

BEWARE: Fetch Pet Insurance!!

Would give 0 stars if I could. Said they would ‘investigate’ pre existing conditions against the insurance - no problem with that it’s normal procedure. They emailed me multiple times with the same questions and I sent the same response back. They then sent me a long list of things my dog can’t be covered for but he has never ever been treated for these and the dates of the supposed vet visits for the ‘pre existing conditions’ were before my dog was even born LOL. Don’t bother.

I would put zero star if I could. I submit a claim a year ago in august , and still did not get a check . did not get any value for my yearly insurance will cancel for next year

Do not trust their reviews.

I applied, sent my dogs records, paid and I got an email weeks later with different coverage. I based the vet care based on the information I originally orgered.

It’s all just bluff u have you pay more for premium and they all your vet bills go to ur deductible there are so many better options then fetch try other insurance companies

This has been a terrible insurance company to deal with. They keep coming up with different excuses not to pay my pets bills. My poor baby chihuahua had to be put to sleep 3 weeks ago. He has had cancer for the last year. This company has been putting me through the ringer. They keep changing the codes to another type of cancer with a whole new $300 deductible. I have had to call over and over again to tell them the medical expenses are all for the same illness including the euthanasia! Who puts a person through that while they are also grieving for the loss of their pet? Plus, they love to hide new costs in their contracts and not notify you when they change things like adding a $3.00 charge for every check they send out. When I asked they said this has been in place for a while. No notice or anything. They get to put everything on line without one shred of paperwork not giving you a choice to go paperless. They also just started not covering sales tax. There is no consistency. Sometimes they'll cover the tax. You never know what you're going to come up against. Plus, I have one bill from almost 3 months ago that the shorted me $140 for with no explanation of benefits online at all. They are blaming it on IT and said you're out of luck until they fix it. Seriously? You can tell the poor reps are exhausted from complaint calls. I have been paying over $5,000 a year for 2 dogs just to Fetch. I have had this insurance since 2012 under various names and this year has been the worst. They nickel and dime you and hope you won't notice. Now my only dog just went up to almost $3,000 a year with a 10,000 limit. They don't pay for prescription dog food either. They want you to drop them without recourse to go anywhere else. Shame on them.

I’ll be honest ,in the year I’ve been with this company is the absolute worst .DO NOT GO WITH THIS COMPANY.My pup had diarrhea when I first got her she was treated ,it’s almost a year later and I had given my dogs beef and liver treats unknowingly that these treats can cause severe issues to dogs including diarrhea with blood ,I sent my claim in after vet ,they denied my claim saying it was the same as when I first got her ..ARE YOU KIDDING ME ,THIS HAS NOTHING ,NOTHING TO DO WITH HER SICKNESS WHEN I FIRST GOT HER.I called immediately venting with the denial,They said oh we will send in the reassessment.STILL WAITING ITS BEEN ALMOST 2 weeks .So I just called again ,oh they said this could take 30 days WHAT WHAT but it takes u ffff no timeto deny it .IF IM DENIED AGAIN I WILL BE FIGHTING BACK TO HAVE ALL MY FUNDS OVER 860 given back to me,If they honestly think I’ll be going through this again ,sadly mistaken.PLUS THEY SEND ME A NOTICE OF INCREASE IN MONTHLY PAYMENTS ,This is the worst company ever ,stay tuned for the next chapter as this is not over