Fetch is THE WORST. I called to cancel my policy because I wasn’t able to use it for a costly emergency and the customer service provider convinced me to keep it, I filed 3 claims all of which were for BASIC things that were supposedly covered under my policy. Each time they asked for more information for the things I was claiming, I provided them and was denied everytime. I more than met my deductible and ended up having to pay out of pocket for everything my dog was seen for. Each time they gave me some BS reason as to why I couldn’t be reimbursed. Do not use them, this is totally a scam!!!!

I submitted a claim for an accident (My dog's eye got scratched) in December of 2024. They asked for medical records from 2022 and 2023. I tried to contact them via chat and call. It is IMPOSSIBLE to reach to a human. I had to chat with the bot and tell them I wanted to cancel my policy because could not get any help from anyone regarding my claim. My dog was healthy and he did not have any doctor visits except for vaccines(which are not covered by his insurance) those years. Finally, I was able to talk to a human agent. He was not helpful at all and I ended up canceling my pet's policy. They do anything to deny your claim and I don't recommend this insurance to any pet owner.

The customer service team members are amazing and super friendly and helpful. The one star is because of how appallingly Fetch have tried to automate the process of getting in touch for help. The bot on the site is incredibly frustrating as it offers you a few options but never the one you want and no option to chat to a human. Calling on the phone is also frustrating as it doesn't have all the options, it puts you through to automated systems with no option to try and talk to a human. It also put the phone down on me twice. One time I pressed an option and it took me to a post-call survey even though I hadn't spoken to anyone yet. Then to resolve my issue I needed to email and the auto-response gave instructions for claims, which is not what I am trying to do and when I reply to try and rectify I realise I am emailing the Fetch Bot.

I am incredibly frustrated and disappointed with my Fetch experience. I am a veterinary student and have worked in the field for years. I finally decided to get pet insurance 5 months ago, and after deliberations I selected Fetch. However, I regret this decision because I have had the hardest time even getting claims reviewed. My cat has been very sick and had multiple ER visits the past two months. However, they will close my claim or deny my claim stating that they do not have the medical documentation. With his full medical history, I submitted bloodwork that I had performed because I had gotten it free, and they did not see a veterinarian. Somehow customer service cannot understand that there are no SOAP notes associated with the visit, despite speaking with customer service multiple times on the phone and emailing customer service. They also do not respond to their email despite stating they will reply within 5-7 business days. The employees tell me that they are making a note, but then nothing ever changes and my claim still gets closed and/or denied. I will not be able to recommend Fetch to clients in the future given that I cannot get them to properly review a claim of mine that should be approved given the plan I am actively paying for.

This company is a fraud. After submitting all medical documents, I received a confirmation email that my cat was covered. Then they denied my claim because they said the documents I originally uploaded weren't valid. I spoke with several customer service agents, none seemed like they knew what they were doing as I received different information from each one, and one agent told me they don't look at medical documents until a claim is filed; so they falsely told me that my cat was covered when I originally signed up. Absolutely disgusting business practice. Don't use them. They'll steal your money and you'll still end up with a vet bill.

I completed the tasks AGAIN, and the pop up won't go away. I am unable to see all of the links on the page.

Too many emails that do not reference other emails Fetch has sent; the links to download information often did not work and I had to sign in multiple times to try to access what I needed.

Payments delayed

My dog Poncho passed away last week. I want to be up front and let everyone know I am not writing this based on grief or emotion. Poncho had fetch pet insurance for 10 years give or take a year@ $55 per month. I took him to the emergency vet two days before he passed and was billed $755 - my deductible from fetch was $500 with a 70 % copay. I filed a claim and was rewarded $21. I don’t understand how I paid $55 a month for ten years which is over $6000 in total and fetch calculated my copy first before my deductible. WORDS OF ADVISE- read the fine print- pet insurance is not worth it.

these are scammers! I applied for compensation twice. and twice I learned about new non-coverages of this insurance. although they promise to cover exams and tests