Reply from Figo Pet Insurance

They find many and varied reasons not to pay. I don’t even send in claims because I get so upset when they wiggle out. This is illegal with humans but going on in full force with pet insurance. It is a scam to drain your wallet with fancy suggestions that someday something may go wrong that they may consider paying. I am considering dropping it all together. Having difficulty figuring out why I pay, except I want everything customary for my pup.

I put a claim in for my puppy because she injured her paw and it was denied. The date was last year.

I have the insurance, but have, luckily, not had to use it.

Figo goes out of the way to deny your claims. You need an attorney to review their policies as there one million exclusions.

I obviously did not read the all the exclusions in the plan. Completely not satisfied with the reimbursement process.

Figo didn't cover Mando's last vet visit for his eye injury. I thought insurance was supposed to cover it?

As any other insurance they will do their best to avoid covering your costs.

STILL waiting for the $75 teeth cleaning for one of our two dogs. Unfortunately, it’s barel 1 star sit has been very difficult getting reimbursement. Highly considering cancelling monthly payments for 2 dogs. It’s just too much effort of resubmit records for simple dental cleaning. We were asked to send the same information 3x and only received reimbursement for 1 pet.

I don't understand the insureance or how to navigate anything for help. We are hoping that nothing major happens, because we have so many questions.