I got my puppy in October and did all his paperwork with the insurance to make sure he was covered for all his appointments. We have submitted like 10 claims since October, and we have yet to be told yes or no to anything. They just keep telling us they don't have the paperwork that we have submitted 5 times already. This is ridiculous. I am so angry and annoyed about this whole situation. So far customer service has not been helpful at all.

Doesn't work well with Veterinary office. False advertising on what is covered.

I didn't have a great experience with the claim processing. It was hard to get all the medical records in and the submission process was handled in an automated way (i.e. lacking any personalization or sense that a person was on the other side).

I filed a claim2023 around Oct waited, waited and haven’t heard anything !!! I called back and filed the same claim again waited waited nothing happened and then they were asking more information that alreay my vet gave them but they wanted more : ! they had everything I told them my previous vet Hospital transferred all the information to New hospital that I have been with them several years they just wanted something an excuse to denied the case. finally few days after our last conversation they denied the case because of Existing condition ??? and they never explain why they think that problem was a existing condition. they just sent me the general information that what is existing condition ?? That really didn’t help that much !! I am not happy with this Insurance . I have two dogs with them Waste of time and money

I found this email in my spam folder. From year 1 to year 2, my rate increased nearly $200. I’ve made no claims. It’s a lot of money.

I submitted no claims during the first year of coverage for my 4 year old German Shephard mix. The renewal premium increased by 32%.

They raised the price on me by 40%+ all because my dog got one year older. The only heads up I get is via email saying that my “rate may change.” Ridiculous.

purchased some time ago and this does not say which dog policy this if for. need better communication on this. also see a charge on my credit card for $455.00 for Figo pet insurance and did not receive any notification that there was any renewal on pet insurance due. this is thru Costco and price increase was over $100.00 in 1 year from what I see and no claims made and on a young dog. not happy with the way this was done.

So far the insurance hasn’t covered anything

All done on web site wo email notifications. Rate increased wo notice or warning. Will be canceling. Been checking around and can't find Figo as a top pet insurance company.