I have been paying for 3 years an insurance policy with petplan for my 2 cats, never had a claim. My cats have been followed by a vet since day 1. Recently one of the cats got into a fight with another one and needed treatment following infection. I filed a claim with petplan, attached all the required docs, even attached the medical history of my 2 cats as I was fearing my vet would not be prompt in sending the required docs. Well, they claimed I missed the 2012 history... Not sure how this affects my cat's recent fight but they never honored the claim, so I did not renew, because if they are making such a fuss about a small $300 claim, I am sure it will be hell if I really need them for a serious condition. It is impossible to talk to them except when you want to sign up or pay.

Have had them for years. Now my dog is getting to the end and I am looking for help putting her down. They don't pay for cremation, and the $1000 death part of the plan only pays out if the dog is under 8.

I purchased a healthy 2 year old Basenji from a breeder. Several months later, my dog had a bad case of diarrhea and I took him to the vet. They ran some routine blood tests and put him on some basic antibiotics. I filed the claim, but the insurer would not pay because I couldn't prove that my dog was unhealthy at the time of purchase. Even after submitting vet records from the previous vet, they still wouldn't pay. Not a good experience. I feel ripped off.

Don't get me wrong, the service is swift, and the people who answer the phones are pleasant. However read the small print because the less expensive policies are basically a worthless waste of money. They will come up with a reason for not paying you for almost anything. On the cheaper policies the commonest scam is that they only pay once for an illness, the commonest reason they will supply is that the illness is connected to another illness in the previous year, as a result they won't pay. So if you have an illness that takes a while to sort out your doomed, an illness or problem that is common e.g. bladder infection, teeth problems, foot problems they your doomed, because the first time your vet tries the least invasive treatment (which is good practice) and it doesn't work, any further treatment are a recurring problem and they won't pay. I would advise saving the premiums and using this to pay your vet bills, I think over the years I calculated that I paid 2 x the amount to pet plan than I paid to the vets, and received only a fraction of that in claims.

Had much better experience with competitor actually covering our claims instead of having a seemingly bottomless list of uncovered procedures like petplan.

Please never use PetPlan insurance company They use former employees in signing of emails and deny deny deny claims . Give them the boot!

Consumer Beware: This company is not transparent! I purchased insurance back in January online to find out a week later they were having IT issues so my policy never went through. So, I purchased the policy over the phone where I was never notified their deductible is PER incident. Yes, do not assume this insurance is reflective of medical insurance. They recoup their payout by charging $200 per incident deductible and mislead you about how this system works. When I went to dispute the payout claim I was told that if they listened to the phone conversation and found that I was not informed of the way the deductible works I would be refunded the $200. Nope! Another misleading statement as I have now talked with TWO supervisors who refuse to refund me even though I was told I would be. The supervisors even listened to the phone call where their employee said I would be refunded but NOPE they are unwilling to stand behind their employees lack of training or mistakes. I know pet insurance is a shady company but I thought I would give it a try anyways. Ridiculous. If you are looking for transparency and honest don't buy their plan. Purchase elsewhere!

PET PLAN was recommended to me by a neighbor. It sounded SO good that I quickly chose the $100 a month policy. I received no warning about any fine print or exceptions when I called, but they happily took my credit card and started billing me and sending me their newsletter.

UNETHICAL PRACTICES, DO NOT PURCHASE A PETPLAN POLICY!

I've been a happy customer for years. But no more. I just had to cancel my plan because I found out Petplan is quadrupling its rates. That's cost prohibitive for me and I'm sure many other people. Here's what they had to say about the rate increases: