Disgusted that my premium has gone up £22 a month. Pet plan claim that they don't put up premiums for claims utter rubbish.

I had a continuous covered for life policy, following expensive surgery, my cover limit was exceeded in the early part of year 10, but I continued to pay the premiums with no benefit for the remainder of the policy year to retain the cover for life.

Wish I could give less stars. Paid over £800 over the last two years with pet plan for my cats policy. They have rejected my claim again, after taking two months to review it. They want to find every small loop hole they can to not pay out for your pet and do not care about you or your pets health, just their money. Just start a savings pot for your pet rather than pay into their pockets. this company is a disgrace

Have been with pet plan for 7 years. This year my renewal has gone up by 48%! I've never made a claim. The reason for this, increased costs and a new address last year. Asked them to reduce and they refused. They just lost a good customer. Sainsbury Bank, exactly the same cover and £1000 per year less - SHOP AROUND!

They have really gone down hill over the years. My premium has increased by over 440% in about 10 years, with no increase in cover, and no claims on the policy. I complained and they offered a 10% decrease for a single year. They say costs have increased, but then that's funny how my premium has increased the exact same amount every year. I also note their operating profits are up 53% last year. Avoid them honestly, they trade on their previous reputation as being market leading, but they really aren't any more

What’s happened to Petplan?

My dog is 7 years old and I've had Petplan cover since 2019. Now I come to claim for surgery to crucia ligament I have to pay first £110 myself and the policy limit of £4000 is £1400 short of what needed from two vet quotes. Totally inadequate level of cover for relatively standard injury. I feel conned as I was led to believe good level of cover.

Disgusting customer service when trying to renew policy! They have increased my policy for 2 dogs 6 & 7 never claimed by over £800 a year and feel this is fair !

When our beautiful little staffie passed away in March petplan were amazing, The compassion they shown was wonderful,, We are in the process of adopting another dog from Dogs trust and Petplan with be our 1st call after signing the adoption forms,

I have a young cat, premium went up after one small claim. 1 bout of diarrhea they make anything to do with the stomach exempt.