After paying in for eight years with zero reimbursements, my policy jumped from $50/moth to over $150.

After five years of paying monthly, rising rates, I mdee one claim and they stalled, made excuses, asked for more and more and more documents. They search for a reason not to pay and wait you out, hoping you quit making payments and then you are no longer a customer. Only the "happy" customer (suckers) are left. Avoid this company.

They are experts at taking your money and experts at refusing to pay your claim. We need more documents.. we need more documents.. we need more documents.. we need more documents..

HealthyPaws client for over 8 years here...They jacked our dog's premium this past month, without notice. I happened to look at my credit card statement and noticed that in one month, our fee went from $101.77 to $469.82! On the AppStore, the description for the HealthyPaws app says to use the app to, "View messages from Healthy Paws about your claims or policy". It seems like your rate rising over 360% would warrant a "message about your claims or policy," however, no message in there. They claim to have sent an email about it, but we never received it, and when they provided a copy of the mail they sent, it was from a different domain than all of our other emails they have sent in the past (a sketchy practice that seems designed to be caught in a spam filter). It's almost like they didn't want their customer to know about the increase ahead of time. So far, they are refusing to rebate the difference while I secure a new policy. I have found a new policy at a much better rate, so I will be dumping them and taking up the refund with my credit card company.

I've been with Healthy Paws for 7 years! Since then I've only made 2 claims which borh were denied! I had to issue a dispute for them to reconsider which they only decide to approve one! My Premium jumped 335% starting at $36/month to $160/month!!! Similar to most of the responses here. It appears that HP goal is to increase your deductible to $1,000, putting you in that range so none of your claims will be approved. Unless your pet is on it's death bed!!! If you are considering this insurance for your Pet. Please take this review into consideration! I'm almost certain anyone posting a 5 star review are Bots! Please be warned! If you are considering HP to provide peace of mind for your pet. Please look elsewhere. At the end of the day your claims will be denied!!!

Service is worse since they farmed calls to the Phillipines. They couldn't even tell me if my deductible was used up and put me on hold for 15 minutes. I called back, asked for a supervisor and was put on terminal hold again. It's as if they are trying to STICK IT TO THE AMERICANS!

My insurance used to increase gradually each year by about 5-10%, but it recently more than doubled- from $80 to $200.

I have had Healthy Paws for past 10 years. Since they have been bought out by Chubb they are no lon ger the company they use to be. My dog is 10 years old and my premium went up 150% this year with no claims. This company wants to lure you in when you pet is young then raise you premiums so high you can no longer afford it when they get older. Owner look else where when insuring your pet.

Avoid. They will increase the price exponentially as your pet ages. It started at at $30 and now it’s over $220 and that is after decreasing reimbursement level and increasing deductible. They also use your reimbursement level towards your deductible so if your deductible is $1000 and your reimbursement level is 50%, you really have to pay $2000 before insurance kicks in (this is not how most insurances work). I’ve had this insurance the whole life of my dog and regret every month, but now I need to keep it since she is so old. Do your research before getting insurance.

Don't be deceived by the tons of fake "invited" reviews the company is producing in order to counter the very real and legitimate continuing trend of negative reviews. Healthy Paws has completely gone down the toilet and is utter garbage now. I had them for my previous dog over a decade, until she passed away a few years ago and they were very good. Took care of everything with only minor issues. So, when I got a new dog, I obtained a new policy with them without question. BIG mistake. Should have read the reviews on places like Reddit and here to see what a trash heap they have become. Healthy Paws of old is gone, and the new Healthy Paws is about massive policy increases and endless garbage BS excuses to not pay claims. Refused to pay my 4 digit medical bill for a procedure I approved because I was confident they would pay, but they refused. Communication is horrible, denials are just arbitrary, appeals non existent, phone support is off shored trash where they just read a script, customers regularly document insane premium increases of 100s of % from their starting point. Stay FAR away from this dumpster fire of a company and do not let them cheat and deceive you with their sudden flood of "positive" reviews they purchased with "invited" positive feedback.