the company canceled my policy without getting a confirmation from me and did not reinste my policy as it used to stand. probably because my pet is now older . I HAVE PAID PREIUMS TO THIS COMPANY FOR OVER A DECADE AND PAID INTO THE POLICY MANY YEARS. their costumer care and the way they do business does has no regard for the costumers rights or well being

Absolutely horrendous customer support. They recently denied two claims I filed after my two dogs required emergency vet visits, and they said ‘anything done by a vet isn’t covered.’ Where else would I take my dogs? What other medical expenses would I incur OUTSIDE of a veterinary clinic? I’ve been trying to get a hold of someone, anyone at customer service to explain to me exactly what is covered and why I’m paying over $200 a month for 3 dogs if emergency care isn’t covered. But nobody is responding via email or phone. I’m going to cancel my policy immediately. If you’re considering healthy paws, I would very much recommend looking elsewhere.

The service is fine and the people are knowledgeable and helpful. The problem is the cost. I have just been told that my premium for one older pet is going from $246 to $423 per month for 70% coverage. Healthy Paws does not cover doctor exams, routine care and preexisting conditions. My recommendation is to look elsewhere. I have also done some research and it appears that Healthy Paws owns some review sites!

Worst customer service! Much better pet insurance out there.

In addressing the recent interaction with Healthy Paws, I am compelled to express my profound disappointment in their handling of customer concerns. The company’s response, both via email and over the phone, appeared to be a standardized, boilerplate reply, clearly crafted to align with HR guidelines rather than address the specifics of customer grievances. The email I received bore the subject “Action Needed,” yet, paradoxically, led to the unilateral cancellation of my policy without any required action on my part.

I hate to write such a negative review, but I have attempted resolve these issues between myself and the company with no results multiple times… This is perhaps the biggest issue, as maybe the other issues could have been resolved if not for this one, but their customer service is non existent. They continue to send me generic requests for more health history for my dog in order to process the first claim I ever made. I’ve submitted the requested history 6 or 7 times on the app, website, and via email. I’ve contacted customer service MULTIPLE times to get more clarification and try to resolve this issue (as SOAPs ARE included and the records I have submitted are all I have- I work in the veterinary industry and my dog has seen the vets I worked for,) and either receive no response or the same generic response. If I get anything more, they respond once and then ghost me. It’s been over a month since I originally attempted to file. The first claim filed for my second dog was denied, even though it is acupuncture by a boarded veterinarian which is supposed to be covered in my plan. I have sport dogs so I chose this coverage specifically to cover things like acupuncture, etc. Additionally, my veterinarian confirmed with me that they have multiple other clients who use Healthy Paws and their insurance covers the acupuncture, AND I have two friends who have received acupuncture by the same vet and have Healthy Paws which covers theirs with the exact same submitted records/invoices. I filed a dispute regarding this over a week ago and have heard nothing. As it stands I’m currently paying for two dogs monthly, one of which they won’t cover anything on until they “receive” the records that I have sent over and over (so I’m essentially paying for NOTHING) and the other of which is currently not being covered for things that the plan specifically states coverage for. To say that I am disappointed is an understatement. I will be sharing my honest experience with clients and other dog trainers and sports competitors.

Terrible. They would not reimburse me for any claims I put in and also over charged me 2 months in a row and would not reimburse me. Go with Fetch pet insurance. Much better!

Do not believe all the great/fake reviews, this is not really a good pet insurance company. Please go do your research and find another reasonable company or just start a savings account for your pet. The company spiked the monthly premiums (almost 2x) and still has so many exclusions to their top tier policy.

Don’t be fooled. This company generates fake reviews to increase its rating on Trust Pilot. Most of the reviewers are single reviews and are highly generic sounding.

I purchased a policy for my pet for Illness and accident over the phone. I was not informed or disclosed any kind of exclusions during my purchases.