Horizon Blue Cross Blue Shield of New Jersey - Labcorp submitted incorrect insurance details
Hello,
I have a few questions how to handle my PCP or Labcorp messing up with my insurance details.
I had a bloodwork taken at my primary care and apparently they sent it to Labcorp. But Labcorp billed my insurance with the incorrect details apparently - my name and Member ID, group number are wrong.
I got a mail in Feb asking for insurance details but the return address was not online on their website, so I thought it was phishing. I called the Billing department and asked them if they needed my insurance details, and they said "it is pending with insurance and there is nothing you have to do but wait". I don't have this call recorded.
Today I got the invoice number and it says the below:
"Reason for Bill: We attempted to file a claim with insurance. According to BLUES NJ: HORIZON BCBS, the patient name or subscriber number did not match their records. This balance is now the patient responsibility"
I don't want this to impact my credit score but I don't want to pay $1000 since my PCP or they made mistake that I had nothing to do with. I will call them tomorrow morning but I have a few questions.
1. Since they dumped the responsibility on me, can I sort of force them to refile with insurance? What do I do if they refuse?
2. How long generally do I have to sort this out (not paying) so it doesn't impact me.
Thank you for taking the time to read this. I'm just pretty pissed right now so apologies if I sound rude.
Make A Complaint
Loading...