Horrible, not enough coverage for what I was paying. Have not received my refunds back. I would not recommend Kanguro Insurance for pet insurance at all.

Customer experience

Every time I called, I got an update where the claim sits. Communication was great. They paid out as indicated when we signed up for insurance.

My experience with Kanguro has been fantastic. They act quickly on claims and compensation for covered services shows up just as fast. I'd highly recommend them to anyone with a pet.

rewarding experience, payment refunded as stated. I recommend

HORRIBLE!! Stay away. I had canceled my policy earlier in the year and they were still wrongfully charging my card and after hours of trying to talk to a supervisor no one would help me. They were not able to give me a refund even though they could see my account was inactive and had not been used. a complete scam.

Excellent is good company

This company is horrible with processing times (18 days instead of 2-3 as they say when you enroll) plus they are very picky on what they cover. They would consider something that could repeat on your pet (like a dermatitis) that happened a year before as a pre-existing condition

I don't really recommend anyone to use a kangaroo.At first they make everything look pretty, but in reality it's not like that. They sent me to the hospital to take my pet and then when I filed a claim they never wanted to pay me.I just tell you to be very careful.

Reply from Kanguro Insurance