Its very hard to get a hold of the customer service. Their idea is to automate the insurance using bots. They are very slow

This transaction was pending nearly 2 weeks. I spent $99.00 yet only received $28.00.

Asked a few simple questions that any other company has been very direct to answer. Not only do they keep contacting me in Spanish even though I keep telling them I don't speak it and please use English, but they avoid questions and do really rude and shady things already. And I haven't even signed up! Not compelled to use this insurance, they are just too exhausting.

I give it 1 star because the Customer Support Specialist was very responsive. Otherwise, the experience has been poor. App has never worked, still doesn't. Hence, can't file a claim easily using the "app" or anywhere else online. Had to waste time searching for contact details and get two invoices submitted through an email address to CSS. Can't check status of claims because again the app doesn't work and there is no place to submit online.

You can’t file on the website, only the mobile app. The mobile app won’t let me submit my claim (“oops something went wrong”) is the message. This has happened every time I try. Then when you call customer service nobody answers the phone, ever. Worst customer service experience ever.

very bad experience, it's no use paying for insurance that doesn't cover any costs

No one has gotten back in regards to canceling. In my opinion it is abit of a hassle to get anything done. I don’t want to renew and it took a while to get any answer when i submitted a claim. They make it sound easy although it isnt clear. I am going back to what i had in the past. Easier to use and manage

I've been about a claim for almost a month and nothing they give me answers!

Quick response and process.

Great costumer service, super fast claim handling. Very happy with this pet insurance