They stall your reimbursement by constantly asking you and vet to send invoices and charts that they have already received

The deductible is high. I don't think my cat will meet that yearly deductible. And they say pre-existing symptoms can be reimbursed, but in reality, they don't...there should be clearer explanation about key details when purchasing the insurance.

A bit of a double standard. I take one pet to the vet, and I get an 80% reimbursement deposited in my account. I take my other pet to the vet, and I'm told the reimbursement is being applied to the deductible, and I'm not getting an 80% reimbursement direct deposit.

Reply from ManyPets US

I'm used to typical insurance policies. I just filed a claim for my dog for $616.85. In the insurance world, my $500 deductible would leave a balance of $116.85, and then 80% of that would be covered (or in this case be reimbursed). That's NOT how ManyPets works. They took my $616.85 and said that only $493.48 was covered, as that's 80% of the total, and I still have $6.52 left to pay toward my deductible.

**Review of Manypets Pet Insurance**

Our rescue had been having an allergic reaction to something since we adopted her about a year ago. We have tried multiple meds both over counter and prescription, as well as switching foods to different types of meat, grain free. We’ve tried it all to lessen her symptoms. Benadryl daily worked for a little bit, which is when our vet suggested the allergy shots. With our dogs weight (70lbs) the shot alone would be close to $200, which every 3-4 months adds up. A coworker highly recommended ManyPets to help cover the cost of the allergen shots as that was our last resort before shelling out the couple hundred bucks to do the full allergy testing. It was disappointing to be told after filing a claim that due to her allergy issue being a preexisting condition that we are unable to have that covered by the policy. She has also had anal gland expression issues even with fiber supplements and a high fiber diet. While I was not looking for pet insurance to fully cover this expense, it was disappointed to learn that they would not be covering those expenses as well until she is symptom free/not medically treated for at least 18months. I would recommend ManyPets to think about a specific coverage plan for senior rescues.

Paid premiums for 2 years for 2 dogs. My first claims were denied even though all information was submitted and my vet attempted to communicate with them multiple times. They left the vet on hold until the line disconnected multiple times instead of working with them, then immediately closed my claim for “lack of response” even with all documentation, history, and multiple email communications. I wish I’d never given them a penny.

If zero stars were possible, that is what they deserve. Hidden conditions for reimbursement until needing to file a claim. My vet also found them impossible to satisfy. 3 months before they decided to reimburse nothing. I cancelled and just discovered they are still charging me. My credit card company has been advised I am disputing the unauthorized charges, and I have authorized a merchant block.Buyer beware.

BAIT & SWITCH!