UPDATE: they finally replied and sent me another link to update payment + the portal access link. Unsure what I did.. I guess since payment was involved, they prioritised? Anyway now I can look at my plan, submit a claim, etc. And they said the Comms would improve in the coming weeks. Staying with them bec the premiums were the most affordable with them. I've seen posts about odie this year but writing about my situation in case anyone has also faced it. To the people who got transferred over - have you received your welcome email? My policy renewed on the 2nd of January, and I never received a welcome email. I had to take my cat to the vet and got a 1k bill. There's no place to submit a claim. Nobody is replying to my emails. And on top of that, I received an email today saying my payment didn't go through with a link to update - BUT THE LINK WAS EXPIRED!! The audacity to ask me for a payment when I have literally no info and no reply from this company. Nobody picks up the phone. And if the payment doesn't go through, the policy will lapse and that will leave my cat without insurance which is soooo frustrating!!! Has everyone else gotten their account setup emails?? Or even received a response over email?? Their voicemail message says if you email multiple times it will delay the response even more so I'm scared to write them again and again. Advice??

I guess I should have looked into this sooner, since I got the email from Manypets back at the end of December, but I forgot about it until now when I FINALLY got an email from Odie regarding the new policy which takes effect March 1st. I have been paying $34.12 a month for each of the last 3 years on a Golden Retriever since she was 3 months old with Manypets. $500 deductible and 90% reimbursement and unlimited annual. They say your rates will be the same with Odie as they would have been with Manypets, but the new premium is $50.15 for $500/90% AND I noticed that the annual max is no $20,000 instead of unlimited. I understand rates normally go up each year but this is nearly 50%. I have seen other posts about this so just wondering if you guys are sticking with Odie or finding another company. I still have not received the email regarding the whole policy so there may be more things I find missing. And if you did switch, do you know if the new companies normally waive the waiting period as long as you have had continuous coverage with another company?