Horrible customer service, I wish I would have stayed with my previous company- many pets is Horrible & shouldn't be in business.

I’m sorry I haven’t interacted enough yet to give a useful answer

I am still waiting on hard copies of my insurance documents for the three puppies, snd no one has contacted me since I joined two weeks ago you are lucky you got what you got if I ran my business like this I would be out of business in other words you need to improve or I will take my business elsewhere!!

I’d give Many Pets zero stars if I could. They cancelled my insurance saying I didn’t pay yet my card was on auto draft and perfectly fine. Then they admitted they error occurred in their system. Instead of reinstating my policy at my rate they gave me a new rate of $25 higher per month. Wish I had never left Healthy Paws for this company but found a better insurance company.

Reply from ManyPets US

After doing a comparison of numerous pet insurance companies I chose many pets and signed up less than a month ago. Now I am being asked to write a review when there hasn’t been sufficient time for my dog to have any heath issues. I am giving a 1 star review because I think it absurd to ask for a review when your client hasn’t had time to experience your service. What people really want to know is did you pay claims and did you do it on time.

Signed up for two dogs. Only one policy shows up online. Emailed customer service, they said there may be a computer glitch. Coming up on one month and no policy.

I filed a C cpl claims and haven’t heard anything back from them

I waited for 3-4 weeks to hear back from Management on re-instating my policy. Unacceptable!

I can't find a way to contact anyone unless it's a claim. I can't find anywhere I can make a payment. The website tells you everything but doesn't make it easy to find out what you actually want.