Very upset with the increasing cost of insurance (my dogs have not had medical claims) , wellness plan increasing by 10 dollars , no multiple pet discounts, and having to show 18 month of exam records, even when i had two exams showing my dog had no prior health conditions during the policy . And my biggest complaint… the funky billing system! I got billed a small amount in may only to have a huge bill in june w/o notice. This was a renewal, not a new policy. My bill should have stayed the same every month

Scam insurance. They do not in fact cover preexisting conditions and although they promise to pay within 48 hours it's been three weeks and they still haven't paid my approved claim. Every email I send goes ignored.

Trickery with Marketing Messaging

This is by far the WORST pet insurance plan that I have ever used. All notes and invoices were sent to the company yet they continued to deny. AVOID AT ALL COSTS!!

terrible, always finding ways around reimbursing you. don't care about the pets just their profits. every time it's always something

Very good customer service but disappointed no longer has the plan i have for my other dog at 90% coverage and 250 deductible This may lead me to look elsewhere

Very sketchy company. Prices seem to go up by $20 every year, and they love to find any reason to not cover your pets vet visits. Do your research before choosing this insurance

Will not break down what they are paying. How much is deductible, how much is not covered etc.

You absolutely MUST do a better job and provide a better online information center! (the Dashboard) This is 2023! Your online documentation area where the customer can see provides very little once a claim is actually submitted. It should be a given that your site would provide information about how much was approved, what is left to spend for the wellness, line by line invoices along with a total of what was submitted and approved: ALL online-not just emails! Have one comprehensive place instead of the customer trying to sift through the myriad of "we received your email", "we approved", "we..blah, blah" AND then we have to sort through EACH email to find the information! COME ON, again, it is 2023! However, your company has FABULOUS and WONDERFUL customer service by phone! Each and every time I call (and the customer HAS to make calls since we have no idea what is going on (no online presence) and THAT is it's saving grace. Wouldn't it be wonderful to do both?

This company does not cover anything...vaccines are supposed to be covered!!!!