Reply from ManyPets US

Be weary. Your premium will increase more than 200% when your pet becomes a certain age and will continue to dramatically increase every year till they can price you out when your dog is of an age where something can happen to your animal.

i can not even log in and i can not even get the email for reseting my password. need help now.

ZERO star! We wanted to change to a new address and they raised the rate from $60 to $80, which I understand. I replied yes to raise my rate. THEN, Jennifer said because we didn’t respond within 24 hours, so $80 wasn’t valid anymore, and now the new rate is $114!!! She didn’t tell me $80 was only valid for 24 hours and didn’t require me to reply within 24 hours. They almost doubled the price within two days! The new address is in a smaller town actually, and they raised the rate twice in two days! Why? I called them and wanted to talk with Jennifer, but she’s NEVER EVER available for a month! I need an explanation of why they raised the price for two days. Also, if I don’t reply within 24 hours again, will Manypets raise the price for the 3rd time?? If I don’t reply in time again, will they raise for 4th time? What’s the top of raising the price within a week? 7 times raising in a week??

We filed a claim for a preventative check up since our pet had a lump. The claim was dismissed stating that this was a pre-existing condition. I have not had good experience getting anything properly claimed.

I had policies for 4 pets and I had multiple visits to the vet. I submitted vet bills for almost $3,000 and they rejected them all. I should have just kept my $151 per month total premium and I would have been much better off.

Pre-existing Condition Clause.

After paying $50.00 a month for 6 months I submitted my claim for $632.55. I have a $500 deductible and 80% claim. Instead of taking the $500 off first leaving a return of $132.00 they took off the 80% and which left $506. then they take off the the $500 which leaves me $6.04 for a $632 bill instead of $132

An existing policy holder trying to sort out my renewal and cannot get through to the team on the phone (number 27 in queue) or by email (tried 5x times now). Really disheartening as I haven’t had too bad of an experience until now.

I cancelled my dog’s policy in June as we moved to a state that is not covered by Many Pets. I received written communication of the cancellation in June. I STILL continued to be charged every month since, despite multiple correspondences and requests to remove my information permanently from their system. They also stated they would refund me for an aberrant charge last month but still have not. It should not take five months to cancel someone’s account. I have reported this company to the BBB.