Company very very difficult to deal with over claims. They are always looking for reasons not to pay and take an excessive amount of time.

Im paying this insurance for years It was my understanding wellcare and medications are covered and you are reimbursing me $17.00 out of a $250.00 preventive medication. Tell me where I could buy this for $17. I will be looking for other insurance.

I have been with ManyPets US for years, and was generally overall happy with them. Until this morning. I got an email from them that they are transferring my policy to Odie, a company that has a litany of 1 star reviews, for both premiums and claim times. Even getting in touch with Odie seems to be useless. My dog was diagnosed with a pre-existing condition that I was confident about, given I had Many Pets backing me and now I am in the dark. No one other than AKC will cover her conditions, given a 12 month waiting period. Many Pets has left their members, who paid quite a lot of money, with a choice of no coverage or coverage with a substantially sub-par company. Shame on you Many Pets.

Very poor services, they are only there to take your money would not recommend to my worst enemy, had a claim in since Nov 2024 and they keep delaying and changing my costs on my DD, and now they would like me to renew from April, really i have told them to forgot the claim and cancel my Policy PLEASE STAY WELL AWAY

They sold our policy to Odie and said that everything would stay the same. Anything covered under the ManyPets policy would still be covered under Odie and not a pre-existing condition. The first claim with Odie was denied because they considered it a pre-existing condition. I'm super frustrated with both companies!

I'm very disappointed with many pets. There were technical issues with your system in Sept. 2024 and Mackcaroni ended up without accident insurance!

Don’t get insurance with @manypets_uk had their coverage for 4 years in US and out of nowhere they are “no longer doing business” and many pets sent us to another carrier who doubled the price of my pet insurance I was a huge advocate for their coverage until this happened. Now I’ll be stuck paying $400 a month pet insurance vs the $200 to keep coverage and not loose any pre existing conditions with the new carrier they choose to sell us off too. @manypets_uk cannot be trusted . Extremely disappointed .

As a customer, they literally did everything they could to make it difficult to contact them to resolve any issues. They specifically created a portal system, so that you can't talk to anyone. And you have to type out ALL of your issues or inquiries. So if you do have an issue, They turn you into a novel writer, just to solve an issue. Also they've been charging me for my dead dog, even after the policy was canceled, i'm trying to reach out to them for resolution, and yes, they are making it impossible to resolve the situation.

The company was great initially about two years ago. Now, they are horrible. You can't speak to anyone by phone. Claim times are ridicluously long. The last one was seven weeks, but only closed when I emailed them. Even the email response was delayed. They claim in their chat, "Our claims team are working diligently on claims in the order that they are received and will follow up with an email when they're done reviewing. We do have a much smaller team processing claims. Including a high volume of claim submissions. Processing times have been delayed."

I received an email recently that I would not be able to renew my 4-year-old cat's pet insurance through ManyPets due to the company no longer providing policies in the US market. They said I would be hearing from another company, Odie, about a new policy. I looked up Odie and it seems to have very low scores on Trustpilot. Has anyone else lost their ManyPets coverage? If so, who did you go with to replace it?