I cancelled my insurance because my kitty deceased and you guys recognized it in writing and emailed to me the confirmation of my cancelation. And now you keep bothering me!

I would have had five stars until I moved fifteen minutes from my last address. Fifteen minutes -8 miles - that equaled a $200 a year increase. Nothing about lifestyle. Nothing but my zip code changed. They won’t budge on the price. No issues until that crazy decree. Be warned.

Reply from ManyPets US

I emailed the company to ask you exactly how reimbursement works, but I never did hear back from anyone. Guess I'm going to try calling them in the upcoming week.

i called manypets explaining my dog situation - vet wrote he strained his leg muscle and possibly has a disc disease but they could not see on xrays. the ManyPets rep told me on the phone to sign up for pet insurance and that it would be covered considering he didnt get diagnosed with that. Ive been paying for almost a year and when I went to submit one claim they told me it was not a covered benefit since it was mentioned on a progress note of what he possibly could have. Wouldve been great had someone explained that to me! His insurance was more than $100 a month. Thats twice more than what i paid for my own insurance. I just wished i got clearer instructions and was advised of the right information prior to signing up. If i had known, I wouldnt have signed up for insurance for him.

Submitted information from former insurance policy and still waiting for new policy to start days later. They claim 24 hour waiting period if you had insurance before cancelling but that’s exactly my situation and it is still under review. I believe they will just wait the 15 days the all of a sudden “approve”!

This company would not cover any diagnostic testing or treatment to cover my dog having an injury, they tried to say he had a pre existing condition and he did not, do not use this company unless you want to waste your money.

Unable to truly rate because I've not used it yet. Was easy to sign up, but I purchased the policy for the "just in case" I may need it later for my fur baby which is getting older. I can handle the usual vaccines and check ups, but bought the policy for anything major.

Pre-exist doesn't allow me to get reimburse: if you have an issue like parasite, while they category it as pre-existing. Be careful about your policy. Do not bring your pet to vet before insurance get effective! Otherwise the parasite issue would be counted as pre-existing! And it needs 18 months to unlock pre-existing! But I bought insurance for the unexpected issue! Why I buy insurance?

Our dog had existing coverage and I provided all requested proof/declaration page - we should not have had the waiting period before coverage began. We pd on 1/19 told not active until 2/5. I'll be interested to see when they charge us for following month- hopefully its off the effective date going forward.