I have registered plan for my new pet before 1 week.But it get cancelled.As usual the pet insurance is bought before the pet arrival.And no body no terms told me can not regist before the pet arrival when I registered manypet.And I don't know why when My pet is come，the deductible and reimbursement is no longer 90% and $250！

Started off loving this company - had a great experience signing up with them and have had great customer service experiences. When we first got our dog last year, I loved that they offered wellness coverage as I couldn't find that in most places. I was consistently reassured when I signed up that I could always change/downgrade my plan when it came time for renewal, so I opted for a higher coverage plan since it was my first time with pet insurance and my first dog, just to err on the side of caution. With my renewal coming up I called to discuss changing my plan going forward (as I found I didn't need as full of coverage as I originally got), and am hitting financial strain in which I need to be more cost-conscious. Now I'm told they've changed their system, and the lower coverage options I had before (and was talked out of with the promise of being able to change them down the line) are not an option anymore. It's really disappointing to not give your customers a heads-up with changes like this, and at least give the existing customers the option of changing before you implement this change company-wide. I'm still deciding how I want to move forward and if I want to continue using them knowing that this is how they treat their customers.

it was easy to sign up for and there were many ways to customize the coverage as well as the costs. I have not had a vet claim yet, so not sure how that will go.

We can’t rate Many Pets on ease of servicing the policy because we hadn’t needed to yet. But the way we were treated when we moved to a different state made us see we needed to change insurance companies. We understand there are changes required by the state but to simply say we don’t accept your $250 deductible anymore was unacceptable to us and we found a better choice in the long run.

They never communicate and tell you anything about your claim. If they don’t cover your claim they don’t Communicate and tell you why. I don’t have my online account set up yet, so they never tell me anything. I am very dissatisfied with this pet insurance. It doesn’t seem like they cover very much either and they just raise your premium without even letting you know.

I just signed up, so I don't really know how to answer. I will say that after reviewing many (too many in fact) Pet Ins websites I decided to go with ManyPets for the value it adds and reviews I had read. However, I will say that your website and the way info is accessed could be improved. There were things that I didn't know about until after I had signed up for that I would have liked to know in advance.

Your deductible is higher than you agree to

35% increase in 1st year :(

After sale the insurance. Should we get some information?

The conditions and limits of coverage should be made explicit before agreement to purchase is made.