Nothing resolved. Was suppose to receive follow up and a refund for incorrect claims never heard from anyone

I dislike the fact the majority of the claims require soap notes even though they may be a follow up from a previous claim. Also I send receipts that aren’t recorded & then I send them again. It’s a lot of trouble to get paid when I send in documentation. My other insurance pays me right away with no problems & I send them the exact information I sent you.

claims aren’t updated on app; still have pending app from 2 years ago. claims also take a long time to process

Not sure if my policy is worth the monthly fee. I submit a claim and it is denied? It is hard to contact CS and the rates have increased twice since we enrolled.

I’m beyond frustrated and disappointed with MetLife Pet Insurance. They denied my claim for treatment on my dog’s LEG INJURY, claiming it was "pre-existing" — even though it was a completely different leg than the one treated months before! This is absurd and feels like a blatant excuse to avoid paying what they owe. According to their logic, any future injury on any leg could be connected and therefore "pre-existing"? That’s not insurance — that’s a scam. I paid my premiums expecting support when it mattered. Instead, I got a cold denial based on a far-fetched stretch that makes no medical or ethical sense.

When I first chose your insurance for my pet I had no problems. Claims I submitted were processed and paid promptly usually within 2 weeks. For the past year I’ve had nothing but frustration and aggravation dealing with your company. I submit my claims for my cats UR prescription cat food monthly as I have for the past couple of years and after waiting weeks I get an email I have information missing. Usually my cats name and line item on the invoice. The invoice has always listed my cats name, Shrimp and the line item which is a case of prescription UR canned food. I submit the same invoice again, noting my cats name and order, wait another couple of weeks and receive another email telling me I am missing that information again. All in all it takes months of back and forth and sometimes phone calls to finally get my reimbursement. In the meantime I am purchasing more cat food, submitting more claims and going thru the same aggravation. You definitely need better trained employees because I couldn’t make the information any clearer when I submit claims

I didn't like how long it took for my claim to be settled. I did like that once it was settled I received reimbursement quickly. I did chat with a representative as well and they were helpful.

Takes to long to process claims, sometimes quick sometimes to long, they take my monthly payment quick, I want my reimbursement quick

Very slow to acknowledge and process claims. Still waiting to hear the results from a bordetella immunization that was submitted weeks ago.

Claim processing and app