Honestly wasn't even aware that my pet insurance carrier was now met life, it's changing more than it's been used. I've never used the service under met life so I can't say you're good or bad

The pricing is extremely inconsistent from year to year. There is no ability to re-quote at different coverages without calling an agent when my price jumps or drops.

Your claim process has been incredibly frustrating. I submitted a claim on 5/20/25 and even though I submitted further required data on 5/30/25, the claim still has not been processed. You expect me to pay my monthly bill on time, yet you are in no rush to process a claim or send a check to your customers. Not too mention, I can't help the way the veterinary office writes their notes, and yet if it's not in the exact format you want, then the customer gets penalized.

Never had to use it in the entire time we have had it only the price keeps going up even though I have never used it

Contact said the claim was paid to original method of payment. Cannot find a record of it anywhere!!

Terrible customer service, I missed out on over $600 worth of claims last year, I talked to someone on the phone and he was rude, self serving and not helpful.

Didn't process initial claim correctly, delaying reimbursement. Also feel misled by what the policy would cover for wellness.

What good is a chat with a Vet if no one ever replies. Very very disappointing.

I’ve had a mixed experience with MetLife Pet Insurance so far. While I appreciate the ease of submitting claims and the overall clarity of the policy documents, I encountered a frustrating issue that has yet to be resolved. I recently submitted a claim for an emergency vet visit, and one of the charges (a critical care exam) was approved but not applied toward my deductible. Because of this, I missed out on a reimbursement I should have received for expenses that exceeded my $500 deductible. I've contacted customer service to review the claim, but it's disappointing that such an error occurred in the first place — especially when you're dealing with the stress of a sick pet and unexpected costs. I hope MetLife can improve the accuracy of claim processing and make it easier for pet parents to resolve discrepancies quickly. Until then, I recommend checking your Explanation of Benefits closely and reaching out if something doesn’t add up.

MetLife used to be incredibly fast for reimbursement. However, that is no longer the case. We’re usually left waiting around 4-6 weeks before we see any movement in claim status on the app/reimbursement.