I submitted a claim that clearly stated the reason was Ear infection. Someone decided it was Environmental Allergy and denied it. I chatted online and he said send SOAP notes, which I did. Denied again and, per phone call, now they say it was denied due to a Preexisting condition. I've had insurance with them for more than a year. Are they saying she's had an ear infection that long? Really? Now I have to jump through hoops to appeal?? Unbelievable!!

No thoughts, just greatful

The claims are processed quickly. When I call the people I speak to are always pleasant and helpful

Is my first time applying. Seems like a good life insurance plan.

First time having pet insurance but since I have 2 dogs I figured I must. So far it seems to be helpful.

Thank you. My claim was processed in 7 days.

Great customer service. Quick turnaround on claims.

The website is easy to use and the response time to my claim and refund was very efficient.

It takes forever to get paid back for vet visits. This year my dog was diagnosed with cancer. An he has have to have had surgery 3 times so his vet bills so far have totaled almost 25k. To no shock his policy is to renew on November 11th 2025 an to no surprise his policy has gone up over 150.00 so I went from paying 240.00 to 350.00 a month. When I asked why the increase was told due to the vets have increased so they need to as well. Funny part is my kids also have MetLife pet insurance an their insurance has not gone up.

The website is user friendly, the claim submission is clear as well as the claim communication. The claim payout is timely.