I am writing this review bc I have on my policy that dr appts would be taken care of such as routine care, however when I tried to submit paperwork for reimbursement it was denied. So I don't understand why it states that in the policy if they are not going t honor it. I might just cancel. Also, there is no way to communicate with anyone in person.

I am new to the policy and I have called and left my information to call back and no one has called me back.

Company is a SCAM!!!! You will never get reimbursement but they will take your policy payments. STAY AWAY!

Terrible, don't just stay away, run away. They are extremely slow to respond if they even respond at all. Questionable whether they honor their policies other than accepting your money. Absolutely the worst pet insurance I have had and in fact cannot recall any bad experience with any company as bad as my experience has been. I am asked to note date of experience in this submission, I noted the last date of my experience but my remarks cover over a year of having this policy.

AVOID THIS PET INSURANCE COMPANY!!! Odie Pet Insurance is horrific! I submitted a claim and it was denied. However, I have several questions about my policy and my claim. I have been asking for someone for a month via email and voice mails to call me for some information that is not on their website. No one will talk to me. I called the phone number over and over, but it continually goes to a voice mail after 5 minutes. However, they are quick enough to take my monthly payment. Terrible company!!

Joined Odie from the ManyPets rollover. Was promised no interruption to coverage. I was sent an incorrect quote with different numbers and insured party names multiple times, and tried addressing it prior to automatic renewal -- support responded a few times and then stopped prior to renewal. I could not get in touch with them for weeks via e-mail, website chat bot, or phone. Went without pet insurance for over a month. Escalated issue with ManyPets to see if they could get in touch with Odie. Odie support responded that day after the issue was brought up by ManyPets. I gave my payment information and authorized account creation, and was told the quote/account name issues would be fixed that same day. Once they processed all of the back payment, they stopped responding. I cannot submit any reimbursement claims until they fix the name on my account...

Avoid at any cost! I was transferred to Odie from ManyPets. They sent the notice just 4 days before the transition. My premium doubled. I had a long email conversation with the support team, and they are just stonewalling, doing nothing.

The worst experience. Rollover from ManyPets. Premium doubled and my claim was denied of course as a preexisting condition. I have wellness insurance as well and all the shots and Drs visit were also denied. I brought my dog in for limping but also had the yearly things done, shots, fecal etc to actually save a few bucks since we were there. X rays showed arthritis as well as issues that were from a previous surgery that I know they would not cover, but I do not think arthritis is preexisting! It is a new development. Also the time frames for a response is way too long. Yet the premium of $106 is grabbed very quickly when due. What a bunch of dishonest people. I had referred at least 5 people to ManyPets and now they all are stuck with Odie and all will cancel.

If I could give a zero I would. Like many of the previous reviews we were transferred to Odie from Many Pets and been having a terrible time. I have 6 claims going back to April and nothing paid! I tried to call but goes into voicemail and no one ever calls back. I email them and they say they are busy but not too busy to take our premiums! This was supposed to be a seamless transition and we were to be grandfathered into the same program. We will be calling Many Pets as well. If nothing is resolved we will need to take additional steps.

After personal experience regarding unpaid claims, delays and no response I would say avoid the company! If you have their coverage, switch immediately! I have very little faith that my claims will be paid and I’m canceling coverage with Odie and switching to Embrace