Please contact me, mathissmom and I use Gmail. help is on the way but you must contact me. It takes a village. I have had five people contact me so far preparing to get an attorney this week for possible class action lawsuit. I was a Many Pets satisfied customer. Phone access almost immediately, claims in 2-3 days but they totally dumped us on Odie supposedly as a partnership and a seamless transition with all pre-existing conditions covered. They are both responsible and Odie is the worst on earth. They have clearly intentionally offered deceptive business practices, bad faith Insurance conduct and misrepresentation of provisions of our pre-existing policy with Many Pets. They do not follow the law or talk to each other. Its been 45 days since my claim. I have filed a complaint with Colorado Insurance Board as directed by NAIC but I am posting this on here because I am wanting to start a class action law suit and need unsatisfied customers to contact me asap.

Odie does not have people who answer the phone. Emails are only answered if they involve my premium payments. I was switched from Many Pets-not sure I'll be sticking around with Odie. Might also talk to my credit card company about a refund for my monthly premiums as it appears I am paying for nothing.

I transferred from ManyPets, who had fantastic customer service and always answered the phone and questions. NOONE ANSWERS the phone at Odie! There are NO explanations for their payments and they attempt to make it look like they have paid you the full amount of your claim (on their dashboard) but really the REAL amount paid is on the attached letter with NO EXPLANATIONS. There is NO customer service for any problems, questions or concerns. They are a terrible company and I wish I could leave but stuck with them because of the transfer. :(

I deeply regret trusting Odie Pet Insurance with my dog’s coverage. After being transferred from ManyPets, I was assured in writing that I would “retain the exact same coverage,” including for ongoing conditions that had already been covered. But when I filed a claim for a new ear infection (not chronic or recurring), Odie denied it—claiming it was a “pre-existing condition.”

I’ve had the same experience as other who used ManyPets and was switched over to Odie. With ManyPets I had full coverage. I was told with the switch my coverage wouldn’t change. I’ve submitted the same claims for items always approved under ManyPets only to be denied by Odie due to “my policy doesn’t cover it”. Very dissatisfied with the forced switch. It’s virtually impossible to get in contact with them to get a second review or ask why anything was denied. Definitely not staying with Odie as they pay for nothing!

my pets were insured with Many Pets and I had a great experience for three years. I was told that Many Pets merged or sold to Odie Pet Insurance. What a joke. I had to submit a claim and they keep giving bizarre excuses as to why they will not reimburse me. One excuse was that I had to send all my two pets medical records from the first day they were seen, so I did that. And then they were asking for previous records before they were even born. I truly do not know what to do now bc any other insurance company I would go to wouldnt cover any pre-existing conditions. So basically we all have been duped.

I haven't received payment for two separate claims submitted over a month ago. They simply sent an email saying: "We are currently experiencing a large influx of claim submissions which is causing a delay in our claim processing time." The funny thing is that they are not delaying any of the premium payment deductions from my bank acct.

Avoid this Insurance company at all cost they are completely unresponsive to claims or update requests. They only thing they will ever respond to is issues with you paying your premium (go Figure). They made an arrangement with a previous insurance company Many Pet to gain their US customers and I can only describe this as fraud. Customers who were forced over from Many Pets had to accept the much worse policies forced on them or have any issue their pets had labeled pre-existing on another policy. Odie exploits this by completely ignoring claims from these customers as they have no other options so they will just keep taking money from them until they give up. I eagerly await the inevitable class action lawsuit against this company please do not insure your pet here as they have no future given their business practices

They refuse to answer the phone. They don't pay on claims for months, if at all. They respond to emails with excuses to explain delays. According to their emails they can't help you in a timely manner because they are overwhelmed with claims. Buyer beware. Stay far away from this company. According to them they are too busy to deal with their customers. My experience with them Spans from Jan 2025 until Sept. 2025 when I canceled the policy.

Submitted 3 claims over a month ago--no movement. Emailed the email address they say to write to over a week ago for assistance twice.. No reply or acknowledgement .