I signed up for paw protect pet insurance for my dog in September 15, 2023. I heard nothing but great reviews about them. This company sucks. Every time I filed a claim it was away denied. There were 7 claims the only one was approved was the wellness. My dog had dental done it was denied, he hurt his foot denied, then his back leg denied and so on. Did not cover any medicine or office visit. You can’t even get anyone on the phone. Except for today when I called to cancel my policy. Customer service representative Joe Delaney was the only one that did what I asked. He canceled my policy, no question asked. He was friendly, courteous and he understood my frustration.. I don’t like the fact that if I’m paying for this and everything in their mind is preexisting condition. 👎🏻👎🏻👎🏻

Save your money! This company does everything in it's power to avoid. Loop hole after loop hole. I've waited nearly 2 months for a dental reimbursement,for 4 extractions, they offered just under $5. I have a $100 deductible. This company is a joke. Don't waste your money, you'll be paying them, as well as your vet bills.

Paw Protect advertised a $5000 line of credit to help pay for vet bills up front while waiting for reimbursement; which is why I signed up with them. Then almost a year after being with the company I get an email from them stating they are no longer providing that line of credit to anyone. Great. I then get my renewal notice and the premium for all my animals went up astronomically. So, they take away the feature I signed up for in the first place and the raise rates?

They denied my claim because they just didn't want to pay out. They said my insurance didn't cover my pet surgery when it says that it does in the policy. Do not give them your business. I believe their good ratings online are paid for.

I love pawprotect! They process small claims within a few days. The larger claims take two weeks. Once a claim is processed they email you and explain what you are getting and why. The adjusters are very nice people. I've been using them for 2 years.

I don’t usually leave reviews, but Paw Protect seriously deserves one. I’m 30, I love my dog like she’s family, and vet bills can be a lot. When I had an unexpected visit, I called Paw Protect and they handled my claim while I was still on the phone. No back-and-forth, no waiting forever they just processed it and sent the money straight to my bank account within seconds. It made a stressful situation so much easier. If you're on the fence about pet insurance, this is the one I’d recommend 100%.

When my dog, Martha, got hit by a cyclist and needed emergency surgery on her back leg, Paw Protect came to our rescue. In just one call our bill was paid, within minutes of receiving it from the vet. I am so glad we have our pet insurance with Paw Protect as we would never have been able to cover this cost without it.

They lie about what is covered, none of the prescriptions i got were covered even though i opted to pay extra to make sure they are. No exams are covered unless a wellness program is added which is not an option when you sign up for coverage nor is it explained until you a claim and are denied for not having it. Dont recommend this for any pet parent

If it wasn’t for instant pay my fur baby wouldn’t be receiving her radiation and chemo so soon

I will update my review after and if I actually get a response from PawProtect.