The reason I signed up for Paw Protect was the $5000 credit line, but they removed it so I had to cancel and switched to a different insurance company. They’re very slow to respond via emails and had a long wait time to get someone on the phone.

They will deny every claim even a UTI! Don’t waste your money. Nationwide and State Farm are better. They told me third parties like paw protect are scams. Every single claim I submitted has been denied. Stay away. Don’t say you haven’t been warned

If I could rate them a 0 I would. I pay $100 monthly for my puppy’s paw protect insurance, the most expensive option because I wanted to be assured he is protected as well as my finances. Our very first claim submitted was denied. Their reasoning was that the day I submitted the claim ($1800 vet bill) is that my dog had a “pre-existing condition” of vomiting. In his initial pet visit there was a note on his record that he vomited from eating too fast, completely unrelated to the medical emergency 18 days later involving vomiting. Despite my attempts to dispute the denial, including getting notes from my vet backing me up, they are continuing to deny my claim. I’m not getting $1300 of the roughly $1500 I should be getting back if this was covered and I’m wasting $100/month paying for his policy. I’m ending this policy immediately after only having it for one month. Don’t even bother.

Paw Protect does not protect!!!!! They are such a disgraceful excuse of a pet insurance company. I used all my savings for my precious pup to get veterinary treatment because she was suffering multiple medical illnesses at once, meaning frequent visits to the vet. This was agonizing for her and emotionally debilitating for me. Having Paw Protect, I thought that I had a back bone to lean on through these tough circumstances. It felt like my pet and I were alone in a storm. And that’s exactly how Paw Protect left us, eventually. At the beginning, I did my part, I made sure to fill out all the claims and submitted them in a timely manner, as I watched over my pup. However, by the time the claim’s process was over, OVER HALF A YEAR HAD GONE BY. My pup had already passed. While the plans with her cemetery were going on, Paw Protect still had us on the back burner with NO ANSWERS. I had to call them and ask them what was going on. I had to tell them that my baby had passed on and was no longer with me, if there could be some adjustments to the speed of her claim’s process. Nothing. Our final answer though, months after she passed, was rejection of anything and all that time spent was for nothing! They are also the worst at communicating with your veterinarian. They literally send EMAILS to veterinary offices instead of calling for quicker service. They add you in the emails, so you receive them as well. It’s infuriating the way they run their system. It’s like they purposefully want to lengthen the claims process by waiting weeks for your veterinarian to respond, which is exactly what happened. Also, Paw Protect is lazy at doing their job and they tell you to contact your veterinarian to get information, which is also infuriating, because why would I go through the trouble of obtaining insurance for my pet, if they’re not going to meet basic standards and they’re asking me to make it my day job, when I’m going through enough making sure my pet survives? Terrible. I doubt anyone who works for this company meets the appropriate certification standards or has possesses any type of intelligence or empathy either.

I have a policy with them and they are the worse my dog had got scratched in his eye by another dog while playing it was late night when this accident had happened so shortly after I went to sleep but when I woke up I checked on him and his eye was red and had discharge. So I took him to the vet to have it checked and they told me he has entropion which there's only 3 ways a dog could get this condition is hereditary or genetic or trauma to the eye which the trauma from getting scratched in his eye is the cause he's never had any issues with his eyes as all his past exams which he had just had one 3 weeks before this incident and they say his eyes are bright White and alert says he's a healthy dog well when I filed my claim they denied it saying it was an illness which it was not an illness it was an accident and I sent them all his medical history and not one has ever mentioned entropion I appealed it and they still denied it so they basically calling me a liar and they say the vet doesn't mention intold them it was an accident but I have a letter frik tge doctor and she says she remembers me explaining that he got scratched in his eye so I'm about to appeal it again and if they deny it then I'm getting a lawyer and sue them because I'm not going for the bull they trying to pull. I don't like their services at all

It's actually a scam..they take your money, don't even look at or read the animals pet history (that they ask for in details.) Then they tell you no its not covered, even tho it SHOULD be!!!! It says in the fine print it's covered. SO now they are telling me oh no, you need to add this and this to you monthly policy? So what have I been paying 50 dollars a month for then? Absolutely nothing. Total scam

I am taking this company to court if they do not reimburse me for this next claim I made (my pup got sick). False coverage, STAY FAR FAR AWAY! (for instance, my pup had injured his left leg 20 days into his new policy. No matter what the paperwork from the vet, or the letter he sent to them, PawProtect kept saying the right leg was not covered for another 8 months or so. He injured his left leg, not his right leg. And I never denied the fact his right leg had an issue, but he had surgery on his left leg and they called it a pre-existing issue on the right leg. SCAM SCAM SCAM COMPANY

Do not use them!!! They make every excuse not to reimburse you!! It's been almost 2 months and still they are doing "research" on my claim!! They don't respond to emails and you will NOT get your reimbursement! Save your time and money!

I want to provide this feedback because I actually did get my claims paid by Paw Protect/Embrace, but still have issues with how this company is being run.

I didn’t even want to give one star I just was told by their company that my dog, a two year coton de tulear Could not be covered because they had requested a medical review from the vet that I have, and that they lied and said that the vet told them the puppy had alopecia periodontal disease and more made up lies! save your money. They are a racket trying to get money and they’re not gonna cover your pet for anything! a total honest to goodness, rip off! a lawsuit should be started for their lying, taking my money every month and lying about what the veterinarian said when I just got off the phone from the vet and they said there was never such a thing ever said about periodontal or alopecia ! shame on you, paw protect shame on you embrace shame, shame, shame !