Long story short, I was told that my pet had to be 4hrs from death in order for her to be protected with Pawp. This was after I sent the video and took my pet to the vet based on the recommendation of the Pawp vet. I honestly felt as though I followed the policy and did what was required only to be told "not eligible" because my pet wasn't close enough to death. Needless to recount my disappointment which ultimately resulted in me canceling the service. For the fortunate few that may have benefited from Pawp, that's awesome; but for the vast majority of pet owners this service will not help unless Pawp is willing to reimburse pet funeral expenses.

PAWP is a SCAM!!! Believe me we should have read the offer more thoroughly. This being said if you do you will hopefully see it is a money collection scheme!

My first time using pawp and it was a little underwhelming. My cat keeps itching and licking his paws so I was messaging a vet to see if it could be an allergy problem. The vet told me that I should check for fleas and instructed me how to do it, but while I was checking they ended the chat. The fleas test came up negative and now I still don't know why my cat is so itchy!

After purchasing a membership, I asked about my cat vomiting green fluid, hiding, not eating and obviously not feeling well. I didn't see any poop in the litter box. I was concerned about possibly a hairball. Doc T. said that I should give my cat 2 mls of olive oil every 6 hours for 24 hours until the obstruction passes. And asked if I wormed my cat. After 12 hours, my cat felt worse. I wish I had never waited and put my poor baby through all that unnecessary silliness just because PAWP didn't have the nerve to tell me how serious this could be. I'm glad I trusted my instincts and went to an emergency room. My cat had swallowed a string that wrapped around his intestines. The surgeon said he probably had 12 hours to live. I will be canceling my membership. That was the most useless $19 conversation I've ever had, all because PAWP was so concerned about a waiting period. Greedy. Heartless. You should have told me how serious this could have been. My poor kitty had to suffer unnecessary.

My Rocco (canine) got sick over night with rapid breathing, chest inflamed and trembling. I told the vet and send about 6 videos at their request. After two vets saying for me to wait to the next day and that they would not open the claim tool

My experience with Pawp was horrible Today our puppy died due to pawp negligence. There vet misdiagnosed the problem now our puppy died and they would not pay for the vet bill even though it said on the site the funds were activated by the vet. Never in my life will I ever trust a virtual doctor for a pet or myself. A body can't be diagnosed without seeing seen in person and run tests this here should be illegal..

Was a member for many months and my situation changed where my work compensation comes at the end of the month. I spoke on the site with "Jeffrey" and asked them to change my billing date from earlier in the month to later in the month. Seemed like a very easy request and I was denied! Something so simple as changing a billing date apparently is not an option, so canceling was the only option at that point. I am very shocked that such a simple request was denied and that apparently my business is not important enough where they could change my billing date by 2 weeks. I hardly call that customer service, well poor customer service yes. I am shocked and disappointed something so simple could not be accommodated.

We had to take our puppy to the emergency vet and while waiting I came across Pawp insurance well From what I read it seemed like a great choice but minutes after I bought the policy I read where it's just for an online vet and they have to give you permission to go to the regular vet so I immediately cancelled within minutes they excepted it and said the emergency 3000 was gone but I still had access to online vets which ticked me off I sent a message asking if my $19.00 wouldbe refunded since it was just a few mins when I opened it and closed it they sent back and said no but I still had access to their online vets. I told them they were liars and thieves and it was wrong to keep my money for something I cancelled in a few mins but guess what they are and they don't care. Stay far away from this company it's a scam and a rip off. Good business would of refunded it

your controversy and bad communication killed my cat on sept 3 2021.And you shorted my payment for emergency to make the experience more sad.I couldnt get a verifcation from PawP for treatment so they put him down................

The idea of this service is awesome. The delivery in my opinion falls short.