Overall, Petsecure Insurance provides the coverage you'd expect, especially for routine and emergency care. However, there are some important limitations to be aware of. One significant issue is the coverage for medical devices, which is capped at a few hundred dollars. This blanket approach does not consider the varying costs of different devices for different pets. Additionally, Petsecure does not cover exchange rates for treatments obtained in other countries.

I called at end of November 2024 to cancel my membership I figured that was that but no they tried to bill me December 4th & 15th AFTER I had already cancelled my membership then I got an email that confirmed feb 4th my membership was cancelled and after that an email that stated I owed them 130 and something odd cents. It didn't make sense as I shouldn't of not only been billed for a December membership but twice in

I paid into this company for 10 years. When my cat passed away they refused to pay for his cremation. Don’t waste your money on this company, they very seldom pay out a claim everything is a pre existing condition to them. You’re better off putting money into a savings account. Would give them zero stars if I could

I sent an email with written information pertaining to the cancellation of my pet's insurance. I was notified through email that my insurance was indeed cancelled by a representative. However, I was charged an additional month though I didn't request continual coverage. I was told by another representative that I didn't state in email that I had requested to have insurance cancelled nor did I have the requirements of my personal information to confirm that I wanted to cancel. I did send emails that I wanted to cancel insurance due to rising cost of insurance and poor reviews. I did share the required personal information. The representatives were polite and respectful but weren't as helpful as I would have liked. Nor did the representative get back to me on phone or email though he said he would. I had to phone the next day to get confirmation my insurance was cancelled and ended up paying additional charge that I didn't request.

We've been paying them hundreds of dollers for years, for the first time we submitted a claim and they made it so inherently difficult to process. they keep requesting documents that are un needed and delaying the process. and then a 300 doller claim for an emergency visit we receieved 13 dollers for, and our second claim of 800 is still on hold because they keep putting it as "held" for no reason. saying they dont have vet documents when our pets have NEVER been sick and we set up an account with all the documents. absolutely useless service, we have wasted thousands on it.

If i could put o in would there email does not exist if you have a policy for God's sake cancel it! I had to stop my card and get new one as the bank can not cancel it be very very careful!