They are very slow in processing claims and repeatedly say submissions are incomplete. For example, on my last claim, I received a note a month later saying I had not submitted an "itemised receipt" even though what I sent did list all necessary items. I then sent the receipt again - twice - and still, 6 weeks later, have not received payment.

I regret choosing petsecure. I understand routine and elective procedures are not covered, but unforeseen complications arising during recovery should be. I spent another $1600 for complications from the spay and had to pay out of pocket because PetSecure would not cover anything to do with spay INCLUDING COMPLICATIONS FROM RECOVERY. I found out that Fetch by the Dodo will cover complications. I regret not choosing them from the start instead. Do yourself and your pet a favour and do not go with Petsecure. They also do everything old school by paper and it takes a long time to get claims processed.

They are simply scammers living off your money! great business for them, sucks for you! Processing bills takes up to 4 months!! Any sickness the pet gets is always and ALWAYS pre-exisitng, even if the cats vomits or has diarrhea. Keep in mind, it is all PRE-EXISITNG, and what is more annoying is that after you discover that they are a bunch of thieves you have to keep paying them monthly until the fake contract ends

Avoid this company. They will find any way to rejects claims. Like others, they will classify issues as preexisting, even when medical records support otherwise. Not tell you your file is missing something until you are in neef, etc. Very poor customer care. Pay more for Trupanion or another company, as you will regret Petsecure/Petline.

I have been trying to get my pet insurance cancelled with Petsecure for almost a year, but they don’t respond to emails with written requests to cancel and I get the run around when I call them. They have been taking my money now for over a year with no claims payouts. They are scammers. Avoid this company at all costs!

horrible company that will legitimately trick you, and they will do this in a moment when you alredy under stress.

Just found out today that I’m still paying insurance on my pet Soccie who passed away last October. I called and advised in October that he had passed. Was told of their deductible that wouldn’t have covered the care. Called in today after receiving some kind of notice to ask if I’m still paying. Was told I was. That’s after they verified that I made the call last October. Was told that without filling out forms they would continue to take money. Advised them I was going to my bank to cancel there. Was told if I do that it will go into collections after 2 months of non payment and would affect my credit if I didn’t pay. Going to my bank to cancel anyway. BEWARE THESE PEOPLE ARE BLOOD SUCKERS. Makes me wonder how many have lost pets and don’t realize they will be paying into perpetuity without jumping through hoops they don’t know exist. My bet, it’s at least in the hundreds. This doesn’t end here.

I have 2 dogs who have been with petsecure for 1 & 3 years and they have covered absolutely NOTHING. They deem everything is "excluded from the policy" even using the term "post sale exclusion" as well as "pre existing condition" Please note that the pre existing condition was used for a 4 month old puppy. So what? Being born is a pre existing condition? They are the very worst. I cannot state this enough. DO NOT SIGN UP WITH THEM. You will be stuck. Policy: 10226457 & 10264019

Dear Petline Team,

Scammers! Beware!! Never give a cent to this garbage company. Anything wrong with your dog; they’ll deny All coverage. If/When your dog passes away; they Continue to take money for Months and there’s nothing you can do. This is the worst company I have Ever dealt with for Anything.