Route 66 - As Is vehicle undisclosed transmission issue, aftermarket warranty denied, and dealer unresponsive
Location: Virginia
I live in Virginia — a state where “as-is” sales are firm, but not completely lock-tight.
I bought a 2015 Chevy Silverado 1500 from a small used car dealer less than two weeks ago. It was sold “as-is,” but the salesman promised a 90-day free warranty at the time of sale. Later, I was told it wasn’t added because he had “already paid processing fees.”
Four days after purchase, the transmission started acting up. By day five, it was shuddering, slipping, and losing power. I took it to a trusted transmission shop, and they dropped the pan and found a significant amount of metal shavings — consistent with a problem that had developed over many months. This wasn’t a sudden failure — it was clearly a pre-existing issue.
I thought I was covered under the extended warranty I believed I was buying through my loan. Turns out that warranty (Route 66) denied the claim, stating the damage was pre-existing.
Here’s what I’ve done so far:
•Filed complaints with the BBB, Consumer Protection Agency, and the Motor Vehicle Dealer Board
•Reached out to several lawyers — I’ve got two consultations scheduled, but they’re still a ways out
•Still struggling to find an attorney who handles consumer auto fraud/litigation in my area
•Tried contacting the dealership multiple times — I’ve:
•Called both numbers posted on their door
•Left voicemails
•Emailed
•Messaged them on Facebook
•Even stopped by in person — no one was there
•The last thing I heard from them was “follow up after the diagnosis” — and nothing since
•I’ve also requested cancellation of the warranty since I feel it was misrepresented and clearly not helpful
Now I’m stuck using money that was supposed to go toward my loan to cover the canceled warranty and looking at paying out-of-pocket for a major repair.
At this point, I feel completely stuck. Has anyone else been through something like this in Virginia? Do I actually have any legal options — or is this just one of those expensive, awful life lessons?
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