We have a French bulldog named Hugo and we scheduled him for surgery for his brachycephalic syndrome and we got a reply from Trupanion that they will not cover his surgery

Would provide 0 stars if possible. All claims submitted have been denied in full without explanation despite my policy documents stating that visits would be covered, at least in part. Customer service is abysmal. Will not recommend and have had to find and purchase a policy elsewhere in addition to the one I supposedly have here. Run don't walk from this scam. They are happy to take your money, but have provided absolutely no benefits, to my pet or my family. Simply wasted my funds and caused additional stress from the extra time and frustration allocated to trying to contact a person to provide assistance or information at every step, even with simple requests like updating my pets name upon bringing him home from the breeder when first incorporated to our family. Save yourself the frustration and your premium and just find a reputable policy or pay out of pocket to your vet as required.

I’ve spent enough time trying to figure out what claims I submitted were covered. From what I could see very few of my claims were covered. Trupanion‘s website needs improvement. I canceled my membership. Paying monthly and wasting money.

All they do is raise premiums when you're in too deep. And, like most insurers, they love denying claims. I regret not just saving the money in an interest-bearing account. 100% not worth it.

Haven’t got any eligible letters back only ineligible. Gosh I pay a lot of money every month what do they cover?

Monthly price increase of $50 starting in June 2025!!!

Trupanion refused coverage for an ear infection for my dog, claiming that for him, ear infections are a pre-existing condition. His ear infection was mild, easily treatable, and was not a chronic occurrence. But they stated that they would never cover ear infection treatment now or in the future. Do not pay for their product, it is a scam.

We had a $500 deductible with my dog’s insurance, and every time she needed care, we had to pay out of pocket. One night, we had an emergency and the $300 visit wasn’t covered because emergencies aren’t covered. On top of that, they raised my premium from $115 to $160 in just one year without notifying me. They’re such a rip-off! If you need pet insurance, go with Costco Pet Insurance – they cover all visits. I will never recommend Trupanion to anyone.

You have become increasing more difficult to deal with. Not linking claims appropriately & trying not to cover things you should be. Making me waste time to call & sit on hold then to argue with someone. I will NOT be getting Trupanion again!!! We will be choosing another company for sure when we expand our fur family. Trupanion sucks.

They raise their prices all the time. If you have a French Bulldog, good luck. I now pay $250 a month for his insurance. Increased it $50 dollars a month and they say it’s not because of claims which is BS.