In 2020 I had voluntarily repossessed a mobile home I had bought with a loan through Vanderbilt. Flash forward to now, I’m trying to buy a house and am running to issues with the classification of the deficiencies on that mobile home that I surrendered. Vanderbilt is internally handling the deficiency balance instead of selling it to a collections agency, which makes it an internal collections between me and them. However, when handling my credit now, Vanderbilt is now saying that it is a “voluntary surrender with a decreasing deficiency” instead of a “collections account” which is preventing me from closing on my chosen house. I have been talking with Vanderbilt and looking for further clarification on this because the repossession was finalized years ago and they sold the mobile home and have left me with the deficiencies, hence a decreasing balance (in collections through them right?). However can I have an active and open repossession when the property in question no longer is in my or the banks possession? I asked for clarification on if it is a collections or open repossession, because it can’t be both at the same time. I was told they don’t know and that they will ask their credit department on what they have it listed as. I am awaiting the answer which I should get by noon tomorrow. Furthermore, in January they reported the account to equifax as a collections account that is having payments made. In February they reported it as an active mortgage with a severe deficiency and declining deficiency. I’m at a bit of a loss, my current bank I’m going through is pissed about all of this, and I’m seeking some advice before I get back on the phone tomorrow.