This place is a scam. Do not buy from here. False advertisement. States that they will give you ESA for 3 pets but does not provide that, no customer service number and will not refund your money. Stay away!

This place is a scam. They don’t contact you back for a refund. Their letters are not exceptable. It’s better to see your own doctor for a real letter

SCAM - They use license numbers from professionals without their permission. DO NOT DO BUSINESS WITH THEM

I left a message to their phone number. They called me back and I mentioned them about all negative reviews. After the call, about an hour ago magically a positive review appeared here. Seems like customer service comments about their own company to look positive.

They stole someone’s identity to write a fake letter

I purchased the housing letter, however I was unable to use it because I was so busy and ended up moving into a home where I did not need it whatsoever. I asked for a refund SIMPLY for half of it (1 of the 2 installments), which was $72 of $144 in total. They tried to make me feel bad for even asking when I was polite by saying their therapists worked very hard to make this letter for me, as if I had a direct effect on how much money the therapists would make and as if I hadn't worked hard for my $144 I dropped on them for no reason. Keep in mind that it states "money back guarantee"! When I stated that it says that there is a guarantee refund, they furthered the guilt tripping by saying they couldn't since their therapists processed all of my questionnaires and everything and that I could ONLY get a refund if I was discriminated against by a specified company or person. It is obviously my fault for not realizing how expensive this letter would cost and not considering that I may be changing locations, however I am a hardworking college student that needs all the money that I can get and save. When I see "money back guarantee" and it is a false promise backed with guilt-tripping customer service, which by the way does not have a functional phone number or a timely email response, I get very upset. I have no respect for a company that does not know how to respect it's customers.

One of the worst customer services ever! Tamara is so rude and hangs up on you when you have valid questions she can’t answer. Not to mention it takes days to hear back from an actual representative and not a machine email. Save yourself the money and time and go to your doctor or psychiatrist for the esa letter. Because this is fraud website with no real phone numbers and legit letters. I will keep you guys updated as to getting my refund which they said I would but they haven’t gave me a solid response as to when I’ll receive it.

I'm 80. I do not fly. I needed a physician to sign the letter for an apartment lease. The huge bold print said $20 for each letter. I only needed one. When they took my credit card they did not give me an opportunity to look at the invoice first. I received a bill for $153. Far more than the $20 for one letter I asked for and needed. It was not signed by a physician but by an MSW. They said none was available at the time. I said I could wait but needed a doctor's signature. This is an option they offer. Long story short: They are a scam. They scammed an 80-year-old veteran. I am writing to BBB also and my bank is looking into a full refund. Do not, I repeat do NOT do business with these scam artists. They are not legitimate, treat you horribly and do not live up to their advertisements and guarantee. I will keep fighting until I get a full and complete refund. Just a terrible, terrible place.

Letter is not reliable and looks fake. The customer service was great, as Tamarah was nice and really helpful over the phone. However, the final product - despite if it is technically in accordance with federal guidelines - looks fake. Not to mention, it has a website address on it that if you go to - tells the whole world that you "purchased" the letter and that the doctor's cannot be contact directly - which makes it look even less legitimate. The letter head does not look legitimate from a doctor's office and you can immediately tell it is a purchased letter. If you have a landlord who doesn't care - this will work - however, if you have one who does i.e. a corporate office for an apartment complex, this would never fly. The money back guarantee that is promised is not exactly real because they won't refund your money if the letter is not accepted. I had to spend double the money because I went back to the service I've used for years and never had issues with - Waggy was the first time I was just outright told "no" with regard to my ESA documentation. Even if there were "doubts" with my other service provider's letter, there was nothing a landlord could say to say that it wasn't real because it didn't have a website on the letter like Waggy's that boldly told the world you purchased it through a service even though you had a real evaluation. This would get zero stars because the letter has a horrible letterhead, a website listed on the letter that tells everyone it is purchased and that the doctor cannot be contacted directly, it wasn't accepted by an apartment I applied to (although I know someone else who did have theirs accepted by a different landlord - they were more lenient), and they refused to honor the money back guarantee on their website (it doesn't give any conditions on the website). However, I give it one star because Tamarah was nice on the phone - and I can't give less than one star.

I would give this website a 0 star rating if I could....