Any of the detailed reviews below that are 5 stars are completely fake and by their scam ring. They are not operational and no letters nor contact is being provided. They just steal your money. Don’t be this stupid to read a review from MULTIPLE people and then decide well I guess I’ll listen to all these fake good reviews. You’re at fault if u do and deserve to get your money taken.

I have been a customer with Waggy for 1 year. Service was ok, but I just needed to renew an airline letter. The letter they provided was signed by someone who wasn't a licensed therapist and the airline rejected the letter. I looked up the licence number on the State of CA website and the license was indeed invalid. Waggy would not admit that the license was invalid or provide a new letter with a valid license. The customer experience was very poor, they don't provide an email address or and no one answers the phone. I tried emailing them from their portal but I kept getting an error and then a note that my account was locked for spamming. You get what you pay for, waggy is cheaper than the alternatives and now I know why. Buyer beware of this company.

Their site is a SCAM. These letters are useless and FAKE. This has to be illegal! They are promising medical prescriptions for emotional service animals and No doctor Ever contacted me. I was promised a doctor in my state and some bogus letter from Florida seas created Using a generic format that is fake. I was charged before even getting evaluated! They are refusing to refund me and are taking advantage of vulnerabile people with mental illnesses. These are not official Documents recognized by the law or medical field. BEWARE!

Horrible experience today and no help at all. I have to go on their site to keep emailing support. When someone responds by email it says "No Reply to email" on top! Their phones are down and they refuse to call. They don't read entire emails and keep repeating themselves! Last year was good and our 3 pets got the ESA letters that expired this past April. So when I try to get the 1-3 pets for 150.00 like their emails keep repeating to do? I show them that I keep getting pop ups saying I already got the letters for those pets! BUT THOSE LETTERS WERE FOR LAST YEAR AND EXPIRED APRIL OF 2020 and I keep telling and showing SS of that! Still no help! Just them repeating themselves and never even looking into the issue on my profile! Such a rip off! Lousy customer sevice agents that email and wasted my whole damn day!

I just bought the new 1-3 ESA Letter for Housing and airline i got to step 7 out of 8 of the application and from there they charge me. I wasnt going to select it but from there they did. Okay fine..They got me the ESA letter right away but i having issues with the landlord forms that i need. Ive been emailing them every hour...lol cuz it’s annoying they don’t answer right away. Horrible service cuz they dont even answer my emails and their customer service line does not work!!

While the letter I received from the Professional did get my dog into my apartment building the gear was not worth anything close to what they are charging and was incomplete. After almost a month I still have not received ID cards for dog. Go with anyone else and avoid getting scammed. August 7. Still no ID cards. When I messaged them they responded that the cards had been sent. But USPS informed delivery never showed any mail in the system for me.

Awful company, DO NOT USE!! You will be throwing away your money.

It says money back guarantee but it’s not true. My apartment refused to accept it since it looked like someone just made it on their computer and added a fake signature and since it had contact info it was rejected. When I messaged them about this and asked for my money back they pretty much said no just push it as they can’t legally do that therefore you don’t need your money back..

SCAM! Phone number does not ever get anyone, emails aren't returned. Charged way too much and more than ordered! Disputed charge with my bank.

SCAM! I contacted the therapist who supposedly wrote my letter who I never saw or spoke to and she didn't know who I was or who Waggy.pet was. A Total BS website papermill. I order their laughable "Gear" for my pup and it wasn't the picture they showed. It was a cheap flimsy strap that broke the 1st day!