If you are so desperate as to use a company as horrible as Waggy pet, try typing something up in your basement first. You have a higher chance of that actually working....By the way, they dont send out letters anymore -- and also, customer service through their website sends out no reply emails....So you can't have a discussion with them. Its only one way communication.

I believed that Waggy was a reputable company and they delivered what they promised: an ESA letter from an accredited therapist. I do have real conditions and previously diagnosed with ADA disabilities. I was not just trying to get an ESA letter to avoid paying fees. I got an ESA letter to confirm the validity of my dog and how much he means to me and helps me with my conditions and Waggy gave me an incredibly fast turnaround and prompt service without overcharging me and also tied me in with a therapist in the area. Thank you, Waggy!

I don’t even want to give 1 star! My letter was denied by the apartment complex and they won't refund me. I have emailed them several times and they are rude and then stopped responding. I have opened a claim with BBB and they have yet to respond. Don’t do it!

If you actually DO have a service or emotional support animal, you would not need this website at all.

They are a predatory company that has abhorrent customer service skills. They stole my money and refused to give me a refund when I wasn't happy. I am getting a lawyer involved, as they falsely advertised to me.

Beware- Scammers, ordered a back seat dog cover. Never received one, no one to call, no way to refund my money. This company is terrible.

Don’t waste your money. I did! Bought the Waggie collar for my dog as he had convulsions with an insecticidal collar and drops. I was so disappointed. Put the collar on him at the end of August. Beginning of October the dog groomer said he had lots of ticks. Now his hair is short I can find them and pick them off. He has had the collar on for only 2 months! I picked 10 ticks of him yesterday and today.

The process was easy. Answering the questions took about 15 minutes. I received my documents the next day via email. I submitted it to the leasing company we applied to and the paperwork was accepted by the leasing management firm within 24 hours. No issues! Very happy and it saved my husband and I from paying a $300 pet deposit and pet rent. Thank you!

There is no way a person can follow the directions on the Waggie collar that secures the collar. So we had to figure out a way as our dog kept losing it.

Their ESA letter does not hold up to scrutiny. The therapist who writes it has a legit license but has a voice mail greeting that says she doesn’t speak to landlords and any requests must be done through “your portal”