Two weeks ago, I got rear-ended by a commercial truck owned by a logistics company, X. I originally filed the claim through their insurance company, Y (as listed on the driver information exchange). A few days later, insurance company Y told me that company X would cover the accident and gave me a claim number with X. I can only get in touch with X by email (which has very slow correspondence), and their phone line is always busy. After I sent them all the information they requested, the only response I got was that they are "reviewing" the case and will discuss it after that—without mentioning how long it will take. Since they are not an insurance company, I assume they don’t handle claims in the standard way. Now it's been more than two weeks, and I still have no idea how they plan to address this. Are there any legal requirements for how soon they need to respond and resolve the issue? (I do not want to go through my own insurance and pay out of pocket.) What actions can I take to push them to make progress on this? Any suggestions or advice would be greatly appreciated!!!!