Buyers beware this Pet insurance is a fraud I was enrolled with spot in Jan 22 to Aug22. I filed a number of claims totaling over $1000 and we were reimbursed about $48. Responses to claim problems were delayed, passed back to myself or the Vets office or were delayed due staff shortages. They were difficult to reach unresponsive and demonstrated no regard for my pets health or concern for me as a customer. This was a terrible choice a waste money and time BEWARE.

Worse pet insurance ever ! Always giving excuses to not approve claims. Please don’t buy this insurance it’s a waist of money they will not approve any of your claims even with all the medical records. Additionally when I tied to cancel they were even making excuses to not cancel it by claiming there was no one there to cancel . Ridiculous!

It was very trying at times. A lot of red tape. You have no problem taking money from my account to pay the monthly fee when it’s time to make a claim we have to jump through hoops to get it done. Every person I spoke to was very nice very professional Very courteous. But still don’t like the policy that you have in place for some things.

Ok comes process but blanks left and have to call to check. Does not cover heart worm meds on med plan.

I AM SORRY I PAI 6 MONTHS OF PREMIUMS & NOTHING PAI TO ME! SAVE YOUR MONEY OR GET ANOTHER COMPANY! PROMISES FOR CLAIM FORMS GAVE NOTHING !

I spent a lot of money for 2 dogs that's not sick to the point they at the VET 3 to 4 times a month. So when I file a 400 dollar plus claim my expectations is more then what I received period.

I expected better reimbursement coverage for the routine exams ands meds that ensure that our pets will stay healthy.

Policies are very tight, difficult to get positive outcomes from claim submission

I have been waiting for 4 weeks my reimbursement! This place is horrible!

They claim that they cover pre-existing conditions if there are no illnesses or issues for 180 days. My dog went 2 years without issues or illnesses and they denied the claim saying it was an incurable condition. They need to correct this issue and be clear in their advertising that they will not cover pre-existing conditions at all!