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So far they have barely covered anything. Not at all what I had expected. Will cancel subscription if the required surgery for my dog is also denied

The process was easy. A lot of basic things not covered.

Not worth paying so much for when you don’t fully reimburse for the standard issues that happen multiple times a year or when we provide medical notes that say why our pet needs medication or procedures. Ie getting fecal test when our pet had diarrhea for a week wasn’t covered because they already had a fecal test this year.

Hard to navigate website. Should have a section for “other” so that clients can better explain why they are submitting a claim as some of the listed reason’s doesn’t seem to apply. Customer Service Rep was great however, the explanation given for questions asked didn’t really make sense when requesting mental information 2 years ago, when a claim for submitted/paid and that information wasn’t required.

I’m devastated by how Spot handled my dog Lilly’s claim. They denied it saying she had already been “diagnosed with an incurable kidney disease,” which is completely untrue. In June, Lilly only had slightly elevated enzyme levels — no diagnosis, no treatment, and no indication of kidney disease from her veterinarian. I switched to Spot because my previous insurer discontinued her policy and I wanted to keep protecting her in her final years. Instead of compassion, I received a denial based on false assumptions. Lilly is now gone, and the pain of losing her is already unbearable. What hurts even more is knowing this company made it worse — turning my grief into a battle to defend the truth. No pet parent should be made to feel guilty or dismissed when all they did was love and care for their animal. I hope Spot learns to treat families with honesty and empathy. 💔 — Jenny Naranjo

Hi, My one year old cat had to go to the vet this week for a limp. I processed his paperwork and submitted a claim toward his deductible and Spot denied it. Looks like he needs surgery and it’s going to be costly- I’m worried they will deny this too. Am I able to switch insurance companies now if I’m having issues with spot? Or would a new company just not cover this at all? This is my first pet with insurance and I’m frustrated.

We purchased Spot Pet Insurance for our newly adopted rescue Golden and chose “Accident” insurance only . They happily took our application and all monthly payments since July 2024. Over the weekend, he suddenly became lame on his back right leg and was very reluctant to walk or stand up. We know it occurred between his am walk and 3 pm. After taking him to Blue Pearl and getting imaging done as well as pain meds, we submitted our invoice for reimbursement. DENIED. Reason why? We didn’t have the EXACT time of the injury. I submitted an appeal, but if it’s denied we are cancelling. We would be better off putting $100 bucks a month away in his own health account. What a bait and switch!

I’ve been scrolling this thread trying to find the best option for mine and my husband’s dogs but it seems every option sucks. We have a 7 month old rat terrier and a 10-12 week old husky mix (not positive on age or breed as we just got her and she was abandoned by previous owner). I looked at spot but all the reviews are terrible, same with ASPCA. My biggest concern is the cost of preventative care like vaccines. Both are due for vaccines and I’m hoping to find a way to lower the cost somehow. Someone please point me in the right direction 😅

I got a cat in November and enrolled her under Spot, starting a plan at $17.87 / month. I took her to the vet in December to check why this otherwise healthy cat had no interest in chewing food, and they said they said she had a bad case of FORL and they recommended removing the impacted teeth, which were most likely causing her pain. I submitted two claims to Spot, one for the first visit in December and one for the expensive teeth removal surgery in February. For both, I only attached the vet invoices which included the vet medical notes. Initially, both claims were rejected for lack of inclusive information about my cat's health, meaning the SOAP notes. I ended up finding and submitting the form that was given to me from the shelter when I got her, which only contained her vaccinations, record of spaying and a mention of medicine for diarrhea. I explained to Spot that was all I had, and no one knew anything about my cat's health in her life prior to the shelter. Just a few days later, I got notified that they had approved both claims reimbursing me $21 out of the $78 visit and $288 out of the $697 surgery. **That means that my total annual billing for the insurance is $214 ($17.87 x 12) and by March alone I have already been reimbursed $309. I'll take it.** https://preview.redd.it/si7w4q5tcipe1.jpg?width=887&format=pjpg&auto=webp&s=2b08b2273dc1ac812143cbdbe683b8f30d65722d