I called to cancel my plan and was subsequently hung up on when I told the representative that everything is a pre-existing condition according to their underwriters as that was my response to her telling me that any new insurance company I select will do the same thing.

I had major medical for 7 1/2 years, never needed to use it. Nationwide cancelled my insurance in 2 months after he turned 8. Can’t trust Nationwide, they took my money, increased premium each year and just cancelled the insurance I never even used.

Avoid. They will increase the price exponentially as your pet ages. It started at at $30 and now it’s over $220 and that is after decreasing reimbursement level and increasing deductible. They also use your reimbursement level towards your deductible so if your deductible is $1000 and your reimbursement level is 50%, you really have to pay $2000 before insurance kicks in (this is not how most insurances work). I’ve had this insurance the whole life of my dog and regret every month, but now I need to keep it since she is so old. Do your research before getting insurance.

Monthly premium went from $180 a month, to $263 a month.

I like how easy it is to submit a claim, as well as speed of payment. I don't like that my premium went up 20% in one year. I'm looking for a new insurance provider.

No review for now

I was disappointed this time about an ear infection not being covered as a illness. It was not a condition for which she had been previously treated so I believed it would be covered. It was discovered at her annual checkup but was a new illness.

I’m extremely disappointed with the inconsistent and misleading practices of this company. My pet’s condition has been covered multiple times in the past, and I’ve successfully appealed similar denials for the same diagnosis and treatment. Despite this clear history of coverage, my most recent claim was inexplicably denied. This inconsistency shows a lack of integrity and reliability. It appears the company prioritizes avoiding payouts over honoring its own policies or supporting pet owners who depend on them.

Taking very long to review my claim.

The policy is difficult to understand. Thought medications such as heartworm would be covered but it is not as the coverage falls under prevention or some such thing. In short, not simple and clear what is and isn't covered