Consistently denies the same claim I submit every two months and requires following up with their terrible customer service multiple times.

Vet should be one to send in claims. Many claims sent in by me get denied when i pay a lot of money.

I started this policy through group insurance. My dog just had puppies today 10/09/2025 and I kept requesting for telehealth visit or chat about a NICU puppy and we needed advice to save his life being that I have no vehicle anymore . My chat kept closing after waiting about 5 minutes to even chat on multiple tries and I lost my puppy . So , thanks a lot MetLife . You guys surely know how to NOT to give HELP & COVERAGE when needed!

Don't know as I sent in claims. We'll see. Not crazy about having to get claims in with in a year even as you're still working on dog issue. I'm still paying so why not take care of claim. I've paid for it.

This is borderline a scam -- the insurance portion is alright, but cancelling is a nightmare. The sales rep will do everything in their power to keep you on the insurance. I finally was able to cancel, only to have them reenroll me in another policy a year later? Customer service is pretty much nonexistent or during extremely inconvenient hours (for someone not on the east coast) and there's no way of getting in touch other than reaching out over phone (and being put on hold). Do not recommend, insure your pet with a more reliable and customer friendly insurance like MetLife instead.

Declined to pay ER treatment required call to Pet Poison Helpline. Also eliminated for payment $430 for Emergency visit ($200 which was NOT an exam fee) & Inpatient Exam ($230.00). Believe they calculated Exam fee twice. Spoke to call center who refused to help. I pay a great deal monthly for this coverage & am not happy with these decisions. They seem to stretch restrictions to save corporation money instead of being compassionate regarding the issues facing the clients & their pets. Used to be a business who bent over backward to work with clients. No more. Will no longer recommend.

You have the nerve to ask my opinion of Pets Best after the way they have NOT paid our legitimate bills submitted?!! This company sucks!! I have submitted dental claims twice to no avail! This time the are going to pay $150 of a $1500. bill!! That is rediculous! I will not continue to pay a 3 month fee of > $266. for what I have received in return! You people are nuts! I will also report this company!

My dog needed an intentional surgery. He wasn’t eating for a week so I brought him into the doctor knowing he probably ate something bad and had a blockage. My vet visit wasn’t covered, this visit diagnosed the problem. It wasn’t a well visit, this visit wasn’t covered, doesn’t seem right.

We enrolled a month ago, and we cancelled our policy 3 days ago. Pls pls read the fine print. They don't reimburse 80% as they promised in the quote.

There have been instances where eligible claims were denied and it was only because I called to query that I was told it was being “reviewed” by a machine, I assume AI. Because I called the claim was reviewed by an actual person and approved. It also takes several days sometimes 3 weeks before a claim is addressed. Neither of these occurrences is acceptable.