My dog needed an intentional surgery. He wasn’t eating for a week so I brought him into the doctor knowing he probably ate something bad and had a blockage. My vet visit wasn’t covered, this visit diagnosed the problem. It wasn’t a well visit, this visit wasn’t covered, doesn’t seem right.

My claims are not being processed in a timely manner. A couple have been overlooked and when I follow up on the status I am unable to get an answer.

I started this policy through group insurance. My dog just had puppies today 10/09/2025 and I kept requesting for telehealth visit or chat about a NICU puppy and we needed advice to save his life being that I have no vehicle anymore . My chat kept closing after waiting about 5 minutes to even chat on multiple tries and I lost my puppy . So , thanks a lot MetLife . You guys surely know how to NOT to give HELP & COVERAGE when needed!

I have been working with you guys to get a claim paid for over a month now. Everytime you requested additional information, I responded with that information far within the allotted time given, yet you still denied the claim for not responding to your request. So Frustrating. Now over a month later I am still trying to get the claim reviewed. Not the best experience.

its bothersome every minute begging for a review

Changing my address doubled my premiums!

So far they have barely covered anything. Not at all what I had expected. Will cancel subscription if the required surgery for my dog is also denied

Service is worse since they farmed calls to the Phillipines. They couldn't even tell me if my deductible was used up and put me on hold for 15 minutes. I called back, asked for a supervisor and was put on terminal hold again. It's as if they are trying to STICK IT TO THE AMERICANS!

Claims take way too long to review and approve. I submit several claims and there is no record for them. It’s been a mess

It’s hard getting insurance for your older dog when another insurance company cancels for no reason. And then the new one won’t cover anything that he had in his whole lifetime. Even if it’s been over a year since he was treated. I feel like with older dogs it’s just hard to get good coverage. I pay a lot to insure him and they find anything way they can to NOT cover the service.