I have never once gone online to leave a review for a company. Good or bad. But i feel absolutely inclined to get on here and leave a review for PetsBest Insurance. I have never had a worse experience then when I was trying to submit a claim through them. It has taken a month of countless phone calls and emails to get ahold of a "supervisor" for them to just tell me my claim was missing one document. Every person I spoke to on the phone was extremely rude and not helpful whatsoever. The fact that this insurance costs 70$ a month is COMICAL!!!!! I will never refer this company and my business with PetsBest will be stopped immediately. DO NOT SIGN UP WITH THIS SCAM COMPANY!!!!!!!

The process was easy. A lot of basic things not covered.

We enrolled a month ago, and we cancelled our policy 3 days ago. Pls pls read the fine print. They don't reimburse 80% as they promised in the quote.

I have been working with you guys to get a claim paid for over a month now. Everytime you requested additional information, I responded with that information far within the allotted time given, yet you still denied the claim for not responding to your request. So Frustrating. Now over a month later I am still trying to get the claim reviewed. Not the best experience.

Claims take way too long to review and approve. I submit several claims and there is no record for them. It’s been a mess

It’s hard getting insurance for your older dog when another insurance company cancels for no reason. And then the new one won’t cover anything that he had in his whole lifetime. Even if it’s been over a year since he was treated. I feel like with older dogs it’s just hard to get good coverage. I pay a lot to insure him and they find anything way they can to NOT cover the service.

We paid $60 a month for what turned out to be completely worthless insurance. When we rescued our dog—literally off the street after someone abandoned her—we did it out of compassion and the hope that we could give her a better life. We signed her up for Pets Best thinking we’d have some support for her medical care, but when it came time to file claims related to her heartworms, they denied everything. Their reason? They claimed it was a pre-existing condition and that we were somehow aware of it before we got her insured. That is blatantly untrue. We rescued her, with no medical history, no background—just a dog in desperate need of help. Pets Best showed no compassion, no common sense, and no intention of doing what insurance is supposed to do: help people care for their pets. This company is more interested in taking your money than actually providing support when it matters. Don't waste your time, and definitely don't waste your money. If you're trying to help a rescue animal like we were, look elsewhere—this company will leave you hanging.

Service is worse since they farmed calls to the Phillipines. They couldn't even tell me if my deductible was used up and put me on hold for 15 minutes. I called back, asked for a supervisor and was put on terminal hold again. It's as if they are trying to STICK IT TO THE AMERICANS!

Slow, covered half of procedure. Better off self-insuring given premiums to benefit.

So far they have barely covered anything. Not at all what I had expected. Will cancel subscription if the required surgery for my dog is also denied