I have been battling with the company to be reimbursed for a groin tumor removed from my dog’s thigh. They denied it because they said it was the same as the anal skin tag diagnosed 2 years ago. I do not get return calls, I am passed from person to person and left on hold endlessly. I have provided a photo from the vet clearly showing the surgical site and stitches, along with the skin tag that is still there on a different part of the body. It is bad enough to have your dog diagnosed with cancer, but to fight for the proper reimbursement is so frustrating and upsetting.

Claims take way too long to review and approve. I submit several claims and there is no record for them. It’s been a mess

its bothersome every minute begging for a review

Friendly people, good information. Competitive prices and coverages.

Failed to payout simple inexpensive claims.

So far ASPCA Pet Health Insurance is not paying treatments that should be covered, not communicating about what is needed in order to pay a claim!!! Just declining saying unable to obtain medical records from the veterinary clinic?!!! Then why didn't they ASK ME for it?!!!

Brutal bad. Pretty much what you are reading reviews to try to avoid. Delays, denials, dumb answers...

DO NOT USE THIS COMPANY!!!! Their customer service is terrible. The agents who answer the phone are disrespectful and lack empathy and competence. Once your policy ends, be sure to cancel otherwise they will automatically renew it and TAKE IT OUT OF YOUR ACCOUNT without authorizing it. You will of course be blamed for this. The agents are dismissive and will hang up in your face. Super unprofessional and unreliable company. Use others for homeowner's insurance!!!

Great for pet owners. Love that it has pre-approved option without running a hard inquiry with your credit bureau. I wish they have an app to view and make payments.

Excellent customer service Rebecca answered my every question at length and made me feel at ease