I called several times to get my address changed to my property management team’s insurance liking. Yesenia was professional, friendly, and kind throughout helping me! Promote her or raise her pay! The best employee you have!

The insurance policy I was forced to get for an apartment was to protect the owner and there for should of been paid by the owner. When renting the apartment they lead you to believe they are to protect the renter and require you to get homebody.com insurance policy. My home was destroyed Oct 2024 by hurricane Helene and Milton. I've asked several times for them to cancel the policy and they say they will and then charge you again. It's May 2025 they owe me a reimbursement and to go honor my request to stop chewing the account. I will have to have the bank so this for me and I worry they will try to continue billing me so I have started making request by email.

Purchased two overlapping policies in error, called to correct with no issues.

If you enjoy being gaslit over $60 in fake fees, Homebody’s email support team is for you. I was charged multiple noncompliance fees despite having active, valid renters insurance uploaded on time, with the correct address — including the required PO Box.

Had renters insurance with them for 2 years and my e-bike got stolen and they pulled out the fine print declining my coverage saying it’s a “self propelled vehicle” they were not helpful and not following laws when signing up for insurance disclosing what is and is not covered.

Today was great. I spoke with Mickelle, and she was so nice. I hope I spelled her name correctly, but it's on a recorded line, on July 1, 2025, at about 9:20 am central time. She was so nice and patient.

Really helpful. Anticipated needs, solved the jobs-to-be-done really quickly. Professional

Scam company that exists solely to create useless monthly fees

The agent was clear, patient, very competent, helpful, very personable.

The company makes you call them after you upload your insurance so they can approve it. They will also charge you regardless if you upload it on time. They also have extremely rude customer service agents that will not answer questions and just hang up on you.