Claims process is efficient. But I just got an email that my premiums are being hiked 59% year over year, following a 63% yoy increase the prior year. I haven't even met my deductible this year, so it's surprising to get experience-rated this aggressively.

I wanted to change my plan to cover more for my dog. I waited a whole year so I could go in and change it, but i didn’t receive any emails prompting me for an opportunity or window slot to change. I need some assistance

People are nice. Insurance goes up by $100+ dollars every year (and this is for a young dog with zero issues, zero claims and no pre existing conditions). Not worth it…oh and good luck trying to get information on your insurance unless you call them.

Healthy Paws used to be good. However, I was notified that premium prices will now be more than double for my 2 senior dogs. I was paying a little under $300 total for both dogs, to now almost $700 for the same coverage. I would give 1 star, but giving 2 only because we never had issues submitting claims and getting reimbursed.

It’s absolutely obvious that this shady company is creating fake reviews, because as soon as someone posts one negative review, on that very same day multiple five-star positive reviews appear to drown it out. Be careful, don’t get involved with this company.

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They say a test of insurer is when you make a claim. Fetch hace got an absolutely horrible claims experience. Chasing information and documents that you’ve already sent them and asking you to repeat info over and over again. When they finally got to the claim, the cover was so poor (even though it’s expeinsive) that they said I had nothing due back to me. What actually is the point of their insurance. Paying for nothing is a complete fraud. Don’t touch them.

We received a notice that our 24hour Pet Watch was transferred to Hartville - they downgraded our coverage and tripled our monthly premium for the two cats from $137 to $392. There is no account information, no way to see details. We received no notice prior to this email. We can’t even cancel the insurance. That this is legal in the US speaks leagues to why everyone is so pissed off. Businesses are run poorly and they cover their lack of management ability by treating their customers poorly, overcharging while failing to provide value and engaging in other unscrupulous behavior.

Insured my dog 7 years ago with no problems and no preexisting conditions (which was their criteria). Have been paying my premium on time (almost $20,000 in the past 7 years). My dog is 16 years old, very healthy, for the first time took him to the ER for vomiting and dehydration. Filed a claim and Healthy paw denied my claim stating he has preexisting condition. It is untrue. They did not take the time to review the bill and trying very hard to deny any payments. This is the first time I am filing a claim for $2,300 (the cost of ER) and they are not paying. I have canceled my insurance with them. what is the point of having insurance? My dog was in good health up until last week, got the insurance for precaution as he is aging.

Request more and more records that don't exist for a young cat. I submitted his vacination and neuter records when I got the policy. He has only been to the vet twice since then - once for annual check up - sent those records twice and once for dental work. Also sent those records. Now your asking for more records? He is only 18months old! Has been to vet 3 times! There is no number to call or email for contact. Sure is easy to buy the policy - not so much to use it.