Healthy paws was a great company years ago. Now they constantly raise rates with no reason. This time my pets insurance went from $180 a month to $375 a month. We started at $80 a month. They also try to say they need your pets medical history but aren't receiving the files. I literally sent it 5 different ways and I did not receive a confirmation until I told them they would be speaking to my lawyer Do not use this company, there are so many options these days.

Your customer service sucks. You may be good at pet insurance but 20 minutes to get someone to answer a phone call is pathetic.

Not consistent with claims

Was disappointed to see that exam fees are not covered at all.

It't a waste of money they never pay on any claims

They have countless loopholes for not covering standard accidents and illnesses. This is a sham of a service. Don’t enroll, you are wasting your money.

Please don't believe what their page says!! I did and now my dog almost died I had to get her to the emergency room due to unexpected bleeding , we didn't know she had a tumor, this was a "pre existing " illness. So the " emergency visit " coverage didn't approve it. An Emergency is UNEXPECTED , things happen, COMPLICATIONS happen. Dont waste your time and money with them.

For starters, I've been with PB now for over 3 years, this is a systemic problem! I recently submitted a claim for my dogs ongoing internal inflammation treatment. While Pets Best's policy coverage is straightforward and the premiums are reasonable, the claim processing time is a major problem. It takes an average of 2-3 weeks (or up to 2 months in some cases) for reimbursement, even when all documentation clearly outlines that the claims stem from one condition. My friends with other providers like Healthy Paws get paid out in as little as 24=48 hours after approval, or Lemonade in 24-48 hours—that's the kind of efficiency Pets Best needs to adopt to stay competitive. Overall, 2 stars; great potential, but the slow turnaround is unacceptable for pet parents dealing with urgent health issues

multiple claims denied that are covered. for every time you submit a claim you have to resend medical history for every single vet visit your pet has been to in the past, Why don't they keep that on file? Then they deny it. waiting on over $1000 in reimbursement for covered claims that they are denying.

My understanding was that more would be paid by Trupanion. I was understanding that 90% meant 90%. And eas very surprised that of the $1100 charged I was responsible for over $700