DELAY, DENY! They have denied every claim. They just denied my 7 year old dog treatment for eating rat bait because "she had a history of eating things she was not supposed to." We never put in a claim for her eating anything before but did tell the vet when she ate a rock as a puppy (as many do) and, we called when she ate a piece of chocolate once, as any dog would do. Bait is scented to attract animals - that's why it's called BAIT. I've given Trupanion 9K over 7 years (they do raise the price our premium went from $44 to $110 a month) and they refuse to cover ANYTHING so far. They took 2 weeks searching her medical records and their contract to find ways to deny claims the claim. Sounds like United Health Care's "Delay and Deny" motto.. despicable. Don't waste your money on this company, just put the money into an account every month instead or you'll never see it again. I have canceled but am left feeling scammed. I do not recommend to any dog owners out there.

The web site didn't work at all yesterday. Today, it bounced me back to the homepage 6 times during the claims process.

Your website keeps crashing

30% premium increase in one year!! Poor account information avail in online account ( no detailed explanations for each claim - only via individual emails amd not summarized in account )

I do not recommend this pet insurance. I’ve had a claim pending for 2 months and all my vets have submitted the information they have requested and they still won’t release the claim. I even called today to speak to a supervisor and they refused to let me speak to one stating that i need to speak to the adjusted that still hasn’t returned any of my calls. This is absolutely ridiculous and terrible customer. I do not recommend

I couldn’t tell if I made a purchase or not. And. No info on how to use the insurance I bought

So apparently, for Pets Best to reimburse cleanings and extractions, my elderly dog has to be put under anesthesia every 13 months for a dental exam. How is that not risky? Not to mention, it’s outrageously expensive and the reimbursement barely covers anything — if at all. What a scam! Shame on you! And Pets Worst would be a more appropriate name for you.

Pretty good but they take forever to pay.

Too much exasperation with what you do not cover

When I am applying for Figo i was expecting my dog can have regular care. Now I am paying for 46€ per month to have a 75€ maximum preventive care per year such as vaccinations. The application is misleading and now even though I choose the monthly payment option they say i need to wait 1 year to cancel my contract. Now i stuck with them, definitely not suggest. The text below is from their application form.. "Unlimited consultations Standard preventive care such as vaccinations Treatments and medications for digestive problems Treatments and medications for ear, skin and eye infections Treatments for joint complaints"